Customer Experience Strategy Managing / Sr. Managing Consultant - Energy & Utilities

Job ID GBS-0621954 Job type Full-time Regular Work country USA Position type Professional Work city - Any Posted 27-Nov-2013 Travel Up to 4 days a week (home on weekends-based on project requirements) Job area Consulting & Services Business group Global Business Services Job category Consultant Business unit ConServ Job role Strategy Consultant Job role skillset Marketing Strategy Commissionable/Sales-Incentive jobs only No

Job description

With technology now infused into every aspect of commerce, customer experiences have become more instrumented, interconnected and intelligent. This leads to profound changes in how the experience is understood, led and practiced. By radically rethinking the experience, our Customer Experience Strategy Consultants understand customers as individuals, use predictive tools to get ahead of demand and design truly social businesses to ensure that the brand and culture are one. Our Energy & Utilities Customer Experience Strategy Managing Consultants help clients achieve new and sustainable business value by formulating customer strategies, managing change, and setting direction for new transformations and customer-focused business models. Working collaboratively with clients, the Customer Experience Strategy Consultant analyzes large data sets to create actionable customer strategies, develops and manages roadmaps to execute on the customer strategy, and manages customer segmentation solutions. This Customer Experience Strategy Managing Consultant must have broad consulting experience in the following key areas: Customer Experience Strategy & Transformation Creating Customer Strategies and Roadmaps Customer-focused Analytics Implementation of customer strategies Since the majority of our consulting work is done at our client sites, up to 75% US and global travel may be required. It is also expected that our consultants will reside within a reasonable (within 50 miles) commuting distance of one of the following cities: Atlanta, GA; Boston, MA; Charlotte, NC; Chicago, IL; Cinci., OH; Columbus, OH; Cleveland, OH; Dallas, TX; Denver, CO; Detroit, MI; Hartford, CT; Houston, TX; Kansas City, MO; Los Angeles, CA; Miami, FL; Minne., MN; NYC and surrounding areas; Phila., PA; San Fran., CA; Tulsa, OK; and Wash., DC (2252) At IBM, we understand that real business value is delivered when business consulting is enriched with advanced research, analytics and technology. As a Strategy Consultant for IBM, you'll have the unique opportunity to bring these elements together, and enhance the value that we bring clients. Do you like solving tough problems? Then you'll like consulting at IBM. Join us. LI-SC3

Required Bachelor's Degree At least 3 years experience in management consulting for a consulting and/or professional services firm(s). At least 3 years experience in a consulting role on strategy-based Customer Experience projects. At least 3 years experience in customer strategy, CRM, customer experience design, customer behavior, customer analytics, channel strategy and/or other similar customer-based roles. At least 3 years experience in Operations and Business Strategy including business case development, strategy and roadmap development, business process design and/or change management. At least 2 years experience in the Energy & Utility Industry. Readiness to travel Up to 4 days a week (home on weekends-based on project requirements) English: Basic knowledge

Preferred Master's Degree At least 5 years experience in management consulting for a consulting and/or professional services firm(s). At least 5 years experience in a consulting role on strategy-based Customer Experience projects. At least 5 years experience in customer strategy, CRM, customer experience design, customer behavior, customer analytics, channel strategy and/or other similar customer-based roles. At least 5 years experience in Operations and Business Strategy including business case development, strategy and roadmap development, business process design and/or change management. At least 4 years experience in the Energy & Utility Industry. English : Intermediate

Additional information To be an official applicant to IBM, you must submit a resume and online application. Resumes submitted remain active for six months. To ALL recruitment agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company location. IBM is not responsible for any fees related to unsolicited resumes.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.