Job: Customer Service Representative in Knoxville Tennessee United States

Job description

Seeking highly motivated individual that will provide remote technical software/hardware and problem management support Storage customers. The candidate will be responsible to deliver the specific requirements of Premium Storage. Candidate must have proven PD/PSI skills in the area of storage. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction. Demonstrated verbal and written communication skills are required. Daily interactions could include the client's technical and management team as well as IBM teams (development, account team, project office, etc.). Demonstrated ability to work with a group of peers. Will be responsible for initiating monthly calls to review open issues and service activity reports. Technical representative may also provide clients information on pervasive problems and the associated fixes (PTF’s) which resolve or circumvents the problem; this may include fixes, updates, or HIPER APARS. Participation in pager rotation is required.
Required

• High School Diploma/GED
• At least 2 years experience in Apply Problem Solving Techniques
• At least 2 years experience in Perform Customer Service Representative
• At least 2 years experience in Apply Call Handling Standards
• At least 2 years experience in Support Clients by Telephone
• At least 2 years experience in Apply Customer Satisfaction Skills
• Readiness to travel 10% travel annually
• English: Fluent

Preferred

• Bachelor's Degree
• At least 5 years experience in Apply Problem Solving Techniques
• At least 5 years experience in Perform Customer Service Representative
• At least 5 years experience in Apply Call Handling Standards
• At least 5 years experience in Support Clients by Telephone
• At least 5 years experience in Apply Customer Satisfaction Skills
• At least 1 year experience in Perform as Technical Solution Manager

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job ID: GTS-0635717
Job type: Full-time Regular
Work country: USA
Position type: Professional
Work city: Knoxville,TN
Posted: 06-Feb-2014
Travel: 10% travel annually
Job area: Consulting & Services
Business group: Global Technology Services
Job category: Technical Services
Business unit: GTS HQ/Top
Job role: Customer Service Representative
Job role skillset: Client Service Center
Commissionable/Sales-Incentive jobs only: No

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Job Description Dispatcher 2 (Tullahoma, TN)

Job number -1303114

Description

  

DIRECTV is currently seeking a Dispatcher to join its Tullahoma, TN team.

 

The Dispatcher 2 position is responsible for taking all necessary steps to resolve customer issues as escalated from the DIRECTV Call Centers.  This includes utilizing Siebel/RIO software to track and status Field Service Requests and ensures that customer escalations are satisfactorily resolved within the appropriate SLA.  Interaction with technicians and local offices is required.

 

Essential Duties and Responsibilities include: 

• Follows all Dispatch policies and procedures, including resolution of customer issues (FSR) within required time frame.
• Answer phone promptly and professionally.
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction in Siebel/RIO.
• Maintain a balance between company policy and customer benefit in decision making.
• Processes and evaluates information received, prioritizes calls or activities and escalates issues accordingly.
• Follow up with technicians or local sites as needed to resolve customer issues; contact customers to follow up on issues or questions.
• Make sure technicians are following procedures correctly; document issues for management.
• Notify technicians of issues with activities (reschedules, cancels, etc) prior to the scheduled arrival time.
• Must meet or exceed the minimum performance standards.
• Cross trained to support Dispatch 1 and 3 duties and responsibilities, though the preponderance of daily work is related to customer service via escalation resolution.
• Other duties as assigned.

Qualifications

  

• High school graduate or equivalent.
• 1+ years customer service and dispatch experience required.
• Ability to speak clearly, concisely, and to communicate effectively in a courteous and professional manner.
• Must be able to multitask under pressure - coordinating simultaneous mental, manual, and visual activities.
• Skill in observing situations analytically and objectively, and relaying details accurately.
• Basic math and reading ability, basic computer skills.
• Ability to meet attendance schedule with dependability and consistency.
• Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.
• Must have a negative pre-employment drug test.
• Criminal and MVR backgrounds must meet company hiring criteria 

Job

 Home Services

Primary Location

Tennessee

Schedule

 Full-time

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Posted Position Title Biomedical Technician III

Job Number 1859575 Business GE Healthcare Business Segment Healthcare Americas About Us What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world. We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare. Something remarkable happens when you bring together people who are committed to making a difference - they do! At work for a healthier world. Career Level Experienced Function Services Function Segment Field Services Location(s) Where Opening Is Available United States U.S. State, China or Canada Provinces Tennessee City Nashville Relocation Expenses Yes Role Summary/Purpose GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. In this role, the Biomedical Technician III will properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on complex customer’s biomedical equipment and drive customer satisfaction through Service Excellence and may as part of their position function as Site Leader. Position is located in Nashville, TN Essential Responsibilities Evaluate complex, customer biomedical equipment issues, implement appropriate repairs; perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations. Follow as well as guide others as needed regarding appropriate GE policies, procedures, hospital protocol and complete necessary documentation. Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction. Implement GE / customer facility contract, supporting business goals / objectives. Lead, instruct and assist technicians on basic and complex repairs /resolution. Work as a member of local team to provide efficient service delivery to all accounts within assigned area. Share on-call / pager responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory. Manage vendor’s service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction. May perform role of Site Leader – direct activities of fellow Biomedical Technicians assigned to site and engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity. Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements. Perform other related duties as assigned. Qualifications/Requirements Minimum of High School Diploma/GED required. Minimum of one-year military experience or other equivalent formal training in maintaining electronics, electromechanical or medical equipment OR minimum of an Associates degree in Electronics or Mechanical Principles. Minimum of four years of experience performing troubleshooting and planned maintenance on basic and advanced biomedical equipment following current standards, code and procedures to ensure safe and effective operation of those devices. Proficiency in completing electronic documentation using PDA and computer skills. Previous experience developing and maintaining good customer relations. Willing to occasionally travel outside of assigned region. Must have a valid driver’s license. This position is located in Nashville TN Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics Certified Biomedical Electronics Technician (CBET) desired. Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment. Previous experience in a hospital setting. Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. Experience interfacing with both internal team members and external customers as part of a solution based service process. Change agent and process-oriented. Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity. Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility. Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it. Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role. Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job. Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness

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Job Title Business Consultant

Job Description	JB-Glass glass000 Consults to an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment.  Also conducts ROIP assessments within assigned McOpCo restaurants.  Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including Owner/Operators, Field Service Managers, McOpCo Operations Managers/Area Supervisors, Restaurant teams and Customers. #mcd12 *LI-RM
Responsibilities	#mcd12 *LI-KB Operator Relationships Builds strong working relationships with Owner/Operators based on trust and mutual accountability. Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the situation and the existing relationship. Acts as an advocate for the Owner/Operator and the Company, insuring that both points of view are clearly communicated and understood. Business Results (QSC/Sales/People/Profit) Protects the McDonald's brand by ensuring their restaurants meet McDonald's QSC, food and restaurant safety standards. Conducts ROIP assessments within assigned Owner/Operator and McOpCo restaurants and consults with Owner Operators/Operations Managers/Area Supervisors/Restaurant Managers in developing agreed upon action plans to address priority system opportunities. Identifies priority Owner/Operators and restaurants based on QSC, sales, people, profit potential. People Champions the McDonald's the People Promise by personally demonstrating, consulting and following-up on the 5 people drivers to gain commitment from Owner/Operators. Respect and recognition (e.g., crew and manager schedules, reward and recognition program)Resources to get the job done (e.g., uniforms, crew room, equipment to get job done). Values and Leadership behaviors (e.g., appropriate policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, employee commitment survey and action plans). Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew and managers and ensures performance reviews process).Learning, development and personal growth (e.g., crew orientation, crew training through CDP, and management training).
Minimum Requirements	7+ years in Supervisory Role within Restaurant Operations. QSR experience preferred. Must be willing to relocate.
Country	United States
State	Tennessee
City	Memphis
Requisition Number	2724BR
EOE Statement	McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

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Job Title Business Consultant

Job Description	JB-Glass glass000 Consults to an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment.  Also conducts ROIP assessments within assigned McOpCo restaurants.  Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including Owner/Operators, Field Service Managers, McOpCo Operations Managers/Area Supervisors, Restaurant teams and Customers. #mcd12 *LI-RM
Responsibilities	#mcd12 *LI-KB Operator Relationships Builds strong working relationships with Owner/Operators based on trust and mutual accountability. Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the situation and the existing relationship. Acts as an advocate for the Owner/Operator and the Company, insuring that both points of view are clearly communicated and understood. Business Results (QSC/Sales/People/Profit) Protects the McDonald's brand by ensuring their restaurants meet McDonald's QSC, food and restaurant safety standards. Conducts ROIP assessments within assigned Owner/Operator and McOpCo restaurants and consults with Owner Operators/Operations Managers/Area Supervisors/Restaurant Managers in developing agreed upon action plans to address priority system opportunities. Identifies priority Owner/Operators and restaurants based on QSC, sales, people, profit potential. People Champions the McDonald's the People Promise by personally demonstrating, consulting and following-up on the 5 people drivers to gain commitment from Owner/Operators. Respect and recognition (e.g., crew and manager schedules, reward and recognition program)Resources to get the job done (e.g., uniforms, crew room, equipment to get job done). Values and Leadership behaviors (e.g., appropriate policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, employee commitment survey and action plans). Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew and managers and ensures performance reviews process).Learning, development and personal growth (e.g., crew orientation, crew training through CDP, and management training).
Minimum Requirements	7+ years in Supervisory Role within Restaurant Operations. QSR experience preferred. Must be willing to relocate.
Country	United States
State	Tennessee
City	Memphis
Requisition Number	2724BR
EOE Statement	McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

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Posted Position Title Field Sales Rep

Job Number	1866403
Business	GE Capital
Business Segment	Capital - Americas
About Us	GE Capital Americas: At GE Capital Americas, we’re redefining what’s possible. Whether it’s providing financing to purchase, lease and distribute equipment, or supplying our clients with the capital needed for their real estate and corporate acquisitions, refinancing and restructurings, the GE Capital Americas teams are dedicated to turning imaginative ideas into leading financial products and services that support the success of businesses worldwide. GE Capital Americas is the top leasing company in North America and a leader in U.S. corporate finance. Here you’ll work with the most talented people in the industry, employing world-class processes to execute projects with real impact. If you’re an enthusiastic self-starter and a driven, creative, flexible problem-solver, then join GE in creating the next generation of financial products that will keep the world of business moving forward for generations to come. imagination at work… GE is an Equal Opportunity Employer. GE offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements. GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. GE values education and is dedicated to providing the tools and training for your professional development.
Career Level	Experienced
Function	Sales
Function Segment	Sales Rep/Originator
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	KentuckyTennesseeVirginia
Relocation Expenses	Yes
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Originates and structures Inventory Finance transactions within the Marine Industry. Individual will be responsible for an assigned target market to develop new business, and retain and penetrate existing business.
Essential Responsibilities	Develops and executes strategies to drive growth, retention and profitability of accounts and optimize market penetration. Drives wing-to-wing sales process including customer prospecting, lead generation, making sales calls, analyzing data, preparing proposals and credit packages, negotiating price or other terms. Works with Sales Manager to ensure adequate market coverage while building consultative relationship with customers. Ability to leverage sales force automation tools and ecommerce capabilities to prioritize account opportunities, minimize customer attrition and effectively manage the assigned territory.
Qualifications/Requirements	Basic Requirements: Bachelor's Degree required (or high school diploma/GED and a minimum of 3 years of sales experience) Minimum of 2 years of sales experience (or minimum of 2 years of transactional experience in financial services). Comprehensive knowledge of industry-related financial analysis, Asset Based Lending, Risk assessment and legal principles and analysis. Strong working knowledge of how the Distribution Finance market works or knowledge of Marine Industry. Proficiency in Microsoft Office applications Ability to use Salesforce.com in managing customer prioritization and account planning Eligibility Requirements: YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT. Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening. Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check. Must be willing to travel 50-60% of the time. Must be willing to work out of TN, KY or VA. Legal authorization to work in the U.S. is required. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Bachelor's Degree in Business, Finance, Accounting, Economics or other business-related curriculum. Individual can be based within the regional territory which covers multiple states.
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.

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Posted Position Title Office Receptionist

Job Number	1878398
Business	GE Capital
Business Segment	Capital - Aviation Financial Services
About Us	GECAS, the U.S. and Irish commercial aircraft financing and leasing business of GE, has a fleet of over 1,670 owned and serviced aircraft with over 230 airlines. GECAS offers a wide range of aircraft types and financing options, including operating leases and secured debt financing, and also provides productivity solutions including spare engine leasing, airport and airline consulting services, and spare parts financing and management. GECAS, a unit of GE Capital, has offices in 24 cities around the world, and services customers in over 75 countries. (www.GECAS.com)
Career Level	Experienced
Function	Business Management
Function Segment	Administration and Support
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Tennessee
City	Memphis
Postal Code	38118-7040
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Asset Management Services, part of GE’s Commercial Aviation Services, has an immediate opening for Receptionist, reporting directly to the Human Resources Manager. Our Receptionist provides the first impression for GECAS AMS when customers, visitors and employees call or visit our offices. Our ideal candidate will interact directly with existing and potential clients, as well as with other departments within our company.
Essential Responsibilities	Promptly and politely answer the office switchboard and all inquiries while accurately directly all incoming calls to the appropriate GECAS party Maintain and exude a professional and courteous demeanor when greeting and working with all visitors, customers and employees Greet visitors and ensure they comply with GECAS AMS security procedures such as signing in, badging and connect them with their appointed party Proactively check phone messages and route to the appropriate party Support office administrative procedures. Tasks include but are not limited to booking conference rooms, tracking and ordering supplies and coordinate the ordering of special items Assist the office manager and GECAS AMS Senior Leadership team in various clerical duties as needed Perform administrative requests (typing, faxes, copies, scanning, document updates, etc.) with timeliness and accuracy Sort and distribute incoming mail and manage outgoing mail with a commitment to act on urgent items Maintain the cleanliness and organization of reception area Maintain confidentiality of GECAS AMS business activities Ensure strict compliance with the “GE Spirit and Letter” Perform other duties and projects as assigned
Qualifications/Requirements	Basic Qualifications: High school degree or equivalent Minimum 3 years in administrative support/ receptionist work; Work experience in a professional services or office setting is highly preferred. Track record of high level of dependability in attendance and punctuality. Proficient Microsoft Office skills in Word, Excel, PowerPoint, Outlook. Eligibility Requirements: You must apply via COS (internals) or www.gecareers.com (externals) to be considered for this position Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check. This role requires commitment to excellent attendance and punctuality. Our standard work week is Monday through Friday from 8 am to 5 pm.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Excellent written and verbal communication skills. Ability to multi-task while maintaining a professional demeanor and attitude. Track record of continuous improvement to seek ways to improve front desk processes and procedures that create efficiencies and better service. Strong attention to details. Fluent in English; Fluency is other languages are a plus. Ability to interface with peers, management and clients effectively. Desire and ability to work as a part of a team with a strong focus on client needs.
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.

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Job Description Account Support Associate (Nashville) A Fulfilling Career & Work/Life Balance! - NAS00088

US-TN-Nashville

Job summary

 

As Account Support Associate, you'll carry out a wide range of administration and coordination for engagement and/or account teams, acting as a chargeable member. Utilizing the processes and tools of the engagement team and service line, you'll reduce client server time on non-technical engagements and bring down the overall engagement cost. You'll interface regularly with engagement team members and external client personnel, particularly on large, complex multi-location engagements/accounts. Your specific assigned activities may vary, based on the needs of the engagement, account or service line.

A high proportion of your time should be productive and chargeable to clients 

 

In this role, you'll be expected to make independent decisions, exercising sound judgment and discretion. You may have responsibility for reviewing or coordinating the work of others.

 

Responsibilities

• Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
• Act as the knowledge manager for the engagement team, and manage databases and/or websites
• Manage stakeholder expectations, project plans and communications, and provide updates as needed
• Proactively identify project risks, and opportunities for improving processes
• Help coordinate multi-location engagements, using effective communications
• develop strong working relationships with external client personnel, and anticipate client needs
• Act as a central point of contact for the assigned engagement(s)
• Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
• Capture and share knowledge with key stakeholders, using agreed channels
• Collaborate with the account team and resource management, to schedule staff and resolve issues
• Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
• Help monitor various engagement related processes, such as engagement planning
• Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
• Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
• Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures

 

Knowledge and skills requirements

• Strong organizational, analytical, mathematical, project management and customer service skills
• Good attention to detail
• English language skills - excellent written and communication
• Excellent listening, influencing, interpersonal and presentation skills
• Ability to address all relevant information/data and develop practical approaches
• Adept at resolving complex problems
• Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
• Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
• Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
• Competent at meeting tight deadlines, performing high-quality work and diligent follow up
• Adept at summarizing and concluding activities, applying appropriate documentation standards
• Adept at protecting confidential and proprietary information
• Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT) 

  

Experience

• A minimum of 7 years in a related field
• Prior project management experience

 

Education

• Bachelor's degree or equivalent work experience

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Account Support Associate ( Work Location: Franklin) A Fulfilling Career & Work/Life Balance! - NAS00089

Job Description - Account Support Associate ( Work Location: Franklin) A Fulfilling Career & Work/Life Balance! (NAS00089)

Job Description 

US-TN-Nashville Job summary   As Account Support Associate, you'll carry out a wide range of administration and coordination for engagement and/or account teams, acting as a chargeable member. Utilizing the processes and tools of the engagement team and service line, you'll reduce client server time on non-technical engagements and bring down the overall engagement cost. You'll interface regularly with engagement team members and external client personnel, particularly on large, complex multi-location engagements/accounts. Your specific assigned activities may vary, based on the needs of the engagement, account or service line. A high proportion of your time should be productive and chargeable to clients    In this role, you'll be expected to make independent decisions, exercising sound judgment and discretion. You may have responsibility for reviewing or coordinating the work of others.   Responsibilities Participate in engagement/account team meetings, review items discussed, and act/plan accordingly Act as the knowledge manager for the engagement team, and manage databases and/or websites Manage stakeholder expectations, project plans and communications, and provide updates as needed Proactively identify project risks, and opportunities for improving processes Help coordinate multi-location engagements, using effective communications develop strong working relationships with external client personnel, and anticipate client needs Act as a central point of contact for the assigned engagement(s) Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered Capture and share knowledge with key stakeholders, using agreed channels Collaborate with the account team and resource management, to schedule staff and resolve issues Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements Help monitor various engagement related processes, such as engagement planning Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures   Knowledge and skills requirements Strong organizational, analytical, mathematical, project management and customer service skills Good attention to detail English language skills - excellent written and communication Excellent listening, influencing, interpersonal and presentation skills Ability to address all relevant information/data and develop practical approaches Adept at resolving complex problems Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS) Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination Competent at meeting tight deadlines, performing high-quality work and diligent follow up Adept at summarizing and concluding activities, applying appropriate documentation standards Adept at protecting confidential and proprietary information Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)     Experience A minimum of 7 years in a related field Prior project management experience   Education Bachelor's degree or equivalent work experience

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Job Description Account Support Associate (Nashville) A Fulfilling Career & Work/Life Balance! - NAS00088

US-TN-Nashville

Job summary

 

As Account Support Associate, you'll carry out a wide range of administration and coordination for engagement and/or account teams, acting as a chargeable member. Utilizing the processes and tools of the engagement team and service line, you'll reduce client server time on non-technical engagements and bring down the overall engagement cost. You'll interface regularly with engagement team members and external client personnel, particularly on large, complex multi-location engagements/accounts. Your specific assigned activities may vary, based on the needs of the engagement, account or service line.

A high proportion of your time should be productive and chargeable to clients 

 

In this role, you'll be expected to make independent decisions, exercising sound judgment and discretion. You may have responsibility for reviewing or coordinating the work of others.

 

Responsibilities

• Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
• Act as the knowledge manager for the engagement team, and manage databases and/or websites
• Manage stakeholder expectations, project plans and communications, and provide updates as needed
• Proactively identify project risks, and opportunities for improving processes
• Help coordinate multi-location engagements, using effective communications
• develop strong working relationships with external client personnel, and anticipate client needs
• Act as a central point of contact for the assigned engagement(s)
• Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
• Capture and share knowledge with key stakeholders, using agreed channels
• Collaborate with the account team and resource management, to schedule staff and resolve issues
• Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
• Help monitor various engagement related processes, such as engagement planning
• Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
• Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
• Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures

 

Knowledge and skills requirements

• Strong organizational, analytical, mathematical, project management and customer service skills
• Good attention to detail
• English language skills - excellent written and communication
• Excellent listening, influencing, interpersonal and presentation skills
• Ability to address all relevant information/data and develop practical approaches
• Adept at resolving complex problems
• Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
• Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
• Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
• Competent at meeting tight deadlines, performing high-quality work and diligent follow up
• Adept at summarizing and concluding activities, applying appropriate documentation standards
• Adept at protecting confidential and proprietary information
• Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT) 

  

Experience

• A minimum of 7 years in a related field
• Prior project management experience

 

Education

• Bachelor's degree or equivalent work experience

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Job Description Account Support Associate ( Work Location: Franklin) A Fulfilling Career & Work/Life

Balance! - NAS00089

US-TN-Nashville

Job summary

 

As Account Support Associate, you'll carry out a wide range of administration and coordination for engagement and/or account teams, acting as a chargeable member. Utilizing the processes and tools of the engagement team and service line, you'll reduce client server time on non-technical engagements and bring down the overall engagement cost. You'll interface regularly with engagement team members and external client personnel, particularly on large, complex multi-location engagements/accounts. Your specific assigned activities may vary, based on the needs of the engagement, account or service line.

A high proportion of your time should be productive and chargeable to clients 

 

In this role, you'll be expected to make independent decisions, exercising sound judgment and discretion. You may have responsibility for reviewing or coordinating the work of others.

 

Responsibilities

• Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
• Act as the knowledge manager for the engagement team, and manage databases and/or websites
• Manage stakeholder expectations, project plans and communications, and provide updates as needed
• Proactively identify project risks, and opportunities for improving processes
• Help coordinate multi-location engagements, using effective communications
• develop strong working relationships with external client personnel, and anticipate client needs
• Act as a central point of contact for the assigned engagement(s)
• Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
• Capture and share knowledge with key stakeholders, using agreed channels
• Collaborate with the account team and resource management, to schedule staff and resolve issues
• Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
• Help monitor various engagement related processes, such as engagement planning
• Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
• Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
• Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures

 

Knowledge and skills requirements

• Strong organizational, analytical, mathematical, project management and customer service skills
• Good attention to detail
• English language skills - excellent written and communication
• Excellent listening, influencing, interpersonal and presentation skills
• Ability to address all relevant information/data and develop practical approaches
• Adept at resolving complex problems
• Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
• Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
• Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
• Competent at meeting tight deadlines, performing high-quality work and diligent follow up
• Adept at summarizing and concluding activities, applying appropriate documentation standards
• Adept at protecting confidential and proprietary information
• Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT) 

  

Experience

• A minimum of 7 years in a related field
• Prior project management experience

 

Education

• Bachelor's degree or equivalent work experience

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