Date: Feb 12, 2014
Location: New York, NY, US
Director, Operational Excellence-13014199
Description
The Enterprise Growth division was developed within the company in 2010. It seeks to target the underbanked consumer which encompasses a large portion of the worldwide population. Through use of American Express' expansive technological platforms the Enterprise Growth product is able to provide inexpensive alternative banking solutions for consumers allowing them to save significantly on banking and bank transfer fees. American Express provides these alternative banking services through its Bluebird, Serve and Prepaid platforms. Consumers can utilize these services for traditional banking needs at relatively no charge.
The Director of Operational Excellence will own the strategic performance analysis, gap assessment, opportunity identification and change implementation for the critical processes across Enterprise Growth in order to deliver a scalable and sustainable best in class operations environment for the business.
The role will require tight collaboration with new product development, marketing, product owners, technology, compliance, risk and servicing to assess end-to end process performance and drive sustainable transformation, including service quality and customer experience optimization, operational efficiencies and effectiveness gains. The successful candidate will own the identification of core E2E processes and the production of the monthly performance dashboard. Other responsibilities include:
- Point of Departure process assessment
- Gap identification and sizing
- External benchmarking, best practice identification, evaluation and adoption
- Point of Arrival design and investment roadmap
- Prioritization criteria, CBA development and key stakeholder approval
- Implementation and change management
- Metrics and sustainability
Qualifications
Required Skills/Qualifications:
*
Analytical and problem solving skills with record of innovation and results
*
Strong project management skills with demonstrated ability to lead complex, large-scale, cross-functional initiatives
*
Strategic thought leader with strong business acumen
*
Process orientation and an end-to-end mindset
*
Proven record of delivering quantifiable efficiencies/performance optimization and implementing change across multiple functional areas
*
Excellent communication skills with ability to secure alignment and influence without authority at senior-leader levels
*
Bachelors Degree, MBA a plus
*
Consulting background strongly preferred
Job: Project
Primary Location: US-New York-New York
Schedule: Full-time
Job Segments: Manager, Banking, Bank, Consulting, Credit, Management, Finance, Technology
Description
The Enterprise Growth division was developed within the company in 2010. It seeks to target the underbanked consumer which encompasses a large portion of the worldwide population. Through use of American Express' expansive technological platforms the Enterprise Growth product is able to provide inexpensive alternative banking solutions for consumers allowing them to save significantly on banking and bank transfer fees. American Express provides these alternative banking services through its Bluebird, Serve and Prepaid platforms. Consumers can utilize these services for traditional banking needs at relatively no charge.
The Director of Operational Excellence will own the strategic performance analysis, gap assessment, opportunity identification and change implementation for the critical processes across Enterprise Growth in order to deliver a scalable and sustainable best in class operations environment for the business.
The role will require tight collaboration with new product development, marketing, product owners, technology, compliance, risk and servicing to assess end-to end process performance and drive sustainable transformation, including service quality and customer experience optimization, operational efficiencies and effectiveness gains. The successful candidate will own the identification of core E2E processes and the production of the monthly performance dashboard. Other responsibilities include:
- Point of Departure process assessment
- Gap identification and sizing
- External benchmarking, best practice identification, evaluation and adoption
- Point of Arrival design and investment roadmap
- Prioritization criteria, CBA development and key stakeholder approval
- Implementation and change management
- Metrics and sustainability
Qualifications
Required Skills/Qualifications:
*
Analytical and problem solving skills with record of innovation and results
*
Strong project management skills with demonstrated ability to lead complex, large-scale, cross-functional initiatives
*
Strategic thought leader with strong business acumen
*
Process orientation and an end-to-end mindset
*
Proven record of delivering quantifiable efficiencies/performance optimization and implementing change across multiple functional areas
*
Excellent communication skills with ability to secure alignment and influence without authority at senior-leader levels
*
Bachelors Degree, MBA a plus
*
Consulting background strongly preferred
Job: Project
Primary Location: US-New York-New York
Schedule: Full-time
Job Segments: Manager, Banking, Bank, Consulting, Credit, Management, Finance, Technology
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