Posted Position Title Car Technical Advisor

Job Number	1913458
Business	GE Capital
Business Segment	Capital - Americas
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Minnesota
City	Eden Prairie
Postal Code	55344-3889
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. In your role as Car Technical Advisor, you will answer questions, resolve issues and process approvals related to the maintenance of Fleet vehicles in a professional inbound / outbound customer service call center environment. Our customers rely on your expertise to when making decisions about the care of their vehicles. Be a key part of our team at GE Capital Fleet Services. Learn more at https://www.gefleet.com
Essential Responsibilities	While performing the essential functions of this job, the employee is frequently required to sit; hear and talk; use close vision; and use hands to type. Interact with suppliers (dealerships, national accounts and independent garages) utilizing mechanical expertise to negotiate maintenance and repair cost savings and warranties for Fleet customers Answer incoming calls to validate issues, repair history and pricing Initiate and execute best practice sharing and process improvements with team
Qualifications/Requirements	High School Diploma or GED with a minimum of 2 years automotive industry experience as auto mechanic, service writer, or other similar technical capacity. Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook or comparable software application. Eligibility Requirements: Must submit application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this position. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Excellent oral and written communication skills Customer service experience Strong background in the automotive field Accurate typing skills and ease with using multiple computer applications simultaneously Flexible to work varying schedule to meet the needs of a 24/7/365 call center and may require working evenings, weekends or holidays Automotive ASE certification Fluent Spanish speaker
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