Date: Jan 14, 2014
Location: US-California
OPEN Top Client Group Regional Team, Director - Western Region-13016083
Description
American Express OPEN is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. OPEN is committed to service and innovation and offers our Cardmembers a wide range of differentiated products and services. Social tools, curated content, and initiatives give American Express OPEN Cardmembers a competitive edge.
The OPEN Top Client Group is a 270+ and growing organization responsible for the acquisition, development and management of our highest potential and highest spending small business customers. The Regional Team Director in the OPEN Top Client Group is responsible for leading a team of Client Managers that grow business by identifying new spend opportunities and driving spend onto the OPEN Card. Client Managers will manage a territory of early tenure customers, high potential customers and high spend customers within a geographic market. Success will be measured by the volume of closed spend opportunities across his/her entire team’s portfolio.
Job Responsibilities:
* Ensure aggressive performance results are achieved across the team
* Get the most out of each individual contributor through effective coaching and development planning Share best practices across their team and the broader organization
* Help their teams close difficult deals and manage through escalated issues
* Work across organizational lines to ensure client needs are met (e.g. Field Effectiveness, Risk Underwriting, Fraud Management, Operations and Customer Service)
* Has a growth mindset with the ability to embrace challenges, take risks and learn from mistakes Extensive travel required to manage team and meet with clients – up to 75%– across a geographic region
Qualifications
* Excellent People Leadership Skills and consultative sales skills
* Coaching – both low and high performers
* Able and willing to lead by example
* Effective Portfolio Management
* Ability to develop a daily, weekly and monthly call plan
* Ability to troubleshoot and resolve client issues
* Strong Relationship Management Skills and broad business acumen
* Ability to create and foster strong relationships across the broader Top Client team and it’s cross-functional partners
* An understanding and interpretation of industry and financial statement information
* Strong financial acumen, understanding of business financials and ability to create a financial business case
* Ability to deal with clients across all markets/industries
* Excellent verbal and written communication skills
* High achiever with proven high performance results
* Strong computer skills, experience with SalesForce.com a plus
* Strong Personal Excellence
* Strong will to win and a positive, tenacious attitude Experience
* 5-10 years B2B sales experience and 3 years in direct people leadership responsibilities
* Demonstrated background of success in a virtual environment
* Client facing, B2B experience a plus
* Track record that demonstrates exceptional ability to obtain new business or grow existing business relationships
* Bachelor’s degree required
* Major in Sales, Marketing or Business Management preferred
* This position is located in California; Candidates should reside within 50 miles of the primary city indicated, work from their home office, and be willing to travel frequently for in-person client visits (valid driver’s license required)
Job: Sales
Primary Location: US-California
Schedule: Full-time
Job Segments: Underwriter, Sales, Relationship Manager, Manager, Credit, Insurance, Customer Service, Management, Finance
Description
American Express OPEN is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. OPEN is committed to service and innovation and offers our Cardmembers a wide range of differentiated products and services. Social tools, curated content, and initiatives give American Express OPEN Cardmembers a competitive edge.
The OPEN Top Client Group is a 270+ and growing organization responsible for the acquisition, development and management of our highest potential and highest spending small business customers. The Regional Team Director in the OPEN Top Client Group is responsible for leading a team of Client Managers that grow business by identifying new spend opportunities and driving spend onto the OPEN Card. Client Managers will manage a territory of early tenure customers, high potential customers and high spend customers within a geographic market. Success will be measured by the volume of closed spend opportunities across his/her entire team’s portfolio.
Job Responsibilities:
* Ensure aggressive performance results are achieved across the team
* Get the most out of each individual contributor through effective coaching and development planning Share best practices across their team and the broader organization
* Help their teams close difficult deals and manage through escalated issues
* Work across organizational lines to ensure client needs are met (e.g. Field Effectiveness, Risk Underwriting, Fraud Management, Operations and Customer Service)
* Has a growth mindset with the ability to embrace challenges, take risks and learn from mistakes Extensive travel required to manage team and meet with clients – up to 75%– across a geographic region
Qualifications
* Excellent People Leadership Skills and consultative sales skills
* Coaching – both low and high performers
* Able and willing to lead by example
* Effective Portfolio Management
* Ability to develop a daily, weekly and monthly call plan
* Ability to troubleshoot and resolve client issues
* Strong Relationship Management Skills and broad business acumen
* Ability to create and foster strong relationships across the broader Top Client team and it’s cross-functional partners
* An understanding and interpretation of industry and financial statement information
* Strong financial acumen, understanding of business financials and ability to create a financial business case
* Ability to deal with clients across all markets/industries
* Excellent verbal and written communication skills
* High achiever with proven high performance results
* Strong computer skills, experience with SalesForce.com a plus
* Strong Personal Excellence
* Strong will to win and a positive, tenacious attitude Experience
* 5-10 years B2B sales experience and 3 years in direct people leadership responsibilities
* Demonstrated background of success in a virtual environment
* Client facing, B2B experience a plus
* Track record that demonstrates exceptional ability to obtain new business or grow existing business relationships
* Bachelor’s degree required
* Major in Sales, Marketing or Business Management preferred
* This position is located in California; Candidates should reside within 50 miles of the primary city indicated, work from their home office, and be willing to travel frequently for in-person client visits (valid driver’s license required)
Job: Sales
Primary Location: US-California
Schedule: Full-time
Job Segments: Underwriter, Sales, Relationship Manager, Manager, Credit, Insurance, Customer Service, Management, Finance
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