Job number-1303218
Description
Entertain
your future at DIRECTV as a Tech CSR and be the go-to person for our
customers! In this important role, you'll be responsible for taking
in-bound calls from our customers who have questions or concerns about
technical issues with their equipment or services. Successful candidates
will be able to effectively trouble-shoot and evaluate the needs of
each customer to identify the best solution in the interest of providing
an outstanding and personalized customer experience.
Technical Customer Service Representatives are scheduled on a shift
basis.
Our hours of operations are from 5:45am to 11:00pm – 7 days a
week. Occasional overtime, some holidays and other shifts as required.
The on-line application process will take about 1-½ hrs. We
recommend that you use a high speed internet connection and if using a
laptop, to have a mouse.
You are welcome to use our on-site computers
to apply. Call 406-327-1315 for more information.
To see a video portraying this position in the DIRECTV Missoula Customer Contact Center, click on the link below.
Qualifications
- One year of relevant customer service experience required.
- Call center experience preferred.
- Must have a high school diploma or GED.
- Ability to navigate multiple data entry systems and other relevant applications.
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