Job Description Customer Service Representative

Job number-1303220

Description    Entertain your future at DIRECTV as a CSR and be the go-to person for our customers! In this important role, you'll be responsible for taking in-bound calls from our customers who have questions or concerns about billing and/or programming. Successful candidates will be able to determine the wants, interests, and needs of each customer to identify the best solution in the interest of providing an outstanding and personalized customer experience.    Customer Service Representatives are scheduled on a shift basis.  Our hours of operations are from 5:45am to 11:00pm – 7 days a week.  Occasional overtime, some holidays and other shifts as required. The on-line application process will take about 1-½ hrs.  We recommend that you use a high speed internet connection and if using a laptop, to have a mouse.  You are welcome to use our on-site computers to apply.  Call 406-327-1315 for more information. To see a video portraying this position in the DIRECTV Missoula Customer Contact Center, click on the link below.   http://www.youtube.com/watch?v=w0j6KaYRNAM Qualifications    Must have a high school diploma or GED. Ability to navigate multiple data entry systems and other relevant applications. Job  Customer Service Rep Primary Location MT-Missoula Schedule  Full-time

 You are welcome to use our on-site computers to apply.  Call 406-327-1315 for more information. from 5:45am to 11:00pm – 7 days a week.