Posted Position Title Senior System Analyst – Service Delivery

Job Number	1898478
Business	GE Capital
Business Segment	Capital - Americas
About Us	Kelly to fill-out
Career Level	Experienced
Function	Information Technology
Function Segment	Business Solutions
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Connecticut
City	Norwalk
Postal Code	06851-1056
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Responsible for driving Incident and Problem resolution, maintenance of programs and interfaces. Liaises with technical teams and business teams to support a suite of business critical applications. Demonstrates command of ACBS and Lansa Programming language, AS400, basic systems analysis techniques, testing, debugging, documentation standards, file design, storage, and interfacing. ACBS is the standard platform for the servicing of commercial loans across GE Capital Americas.
Essential Responsibilities	• Act as incident Manager Lead and triage and resolve complex production incidents for resolution within agreed upon Service Level Agreement (SLAs). • Investigate and triage incidents and problems and drive resolution with partners, vendors and technical teams. • Drive root cause for Problem resolution of any production incidents. Escalate to ACBS build team any incidents which require development in order to implement permanent fix. • Provide evidence and participate in all governance, risk, a compliance initiatives and audits • Communicate and manage critical notifications to all partners, and technical teams. • Schedule and coordinate maintenance, job batch scheduling, and end of month/quarter/year activities • Assists in defining, implementing, and maintaining the application-specific blueprints, life-cycle plans, and roadmaps. • Defines detailed functional and technical specifications required to satisfy business requirements for programs, projects, and releases required to satisfy business requirements. • Manage multiple projects and initiatives to deliver on time and within resource constraints. • Communicates design, functional, and technical specifications to developer. • Provides assistance in solution planning and estimating of programs and projects. • Assists in estimating tasks, reporting status and completing work assignments in a timely fashion.
Qualifications/Requirements	• Bachelors degree in Computer Science (or 4 years equivalent working experience) with 5+ years of IT experience • 8+ years of experience with LANSA; Lansa integrator, Lansa for the Web on an AS400; able to read and debug Lansa code and functions. • 5+ years ACBS ver 6.x experience in AS400 / Citrix infrastructure • 5+ years of ACBS experience with DLO; DLS-e; ROA; Statements and Notices; EOD Processing; Interfaces to/from ACBS to other external applications • 5+ years Windows Server experience, specifically with setting up and configuring IIS services, HTTP, FTP, and html and XML processes.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	• Bachelor's degree in Computer Science, Business Administration, or Engineering. Possesses problem solving and analytical skills. • Ability to manage customer expectations. • Financial Services support experience focused on business process and corresponding data. Leadership experience of multi-discipline, high performance work teams. • Demonstrated application and software experience. • Demonstrated competency in reducing and optimizing mainframe batch schedules. 3+ years experience supporting/developing company systems. Experience with project management and execution of multiple simultaneous and/or large projects. • Experience working with and directing offshore development teams. Demonstrated competency in reducing and optimizing production schedules.
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.