Lead Teller (Bi-lingual Spanish Preferred)

Job Description 

Brief Description of the Organization  Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com.   Lead Teller (Bi-lingual Spanish Preferred) - SE Military - San Antonio, TX-13069846 Description  Provide customers with superior customer service by executing financial transactions in accordance with bank policies and procedures. Resolve account service issues and respond to customer inquiries promptly and effectively. Proactively educate customers on utilizing available access channels (i.e. online and telephone banking, ATM). Identify customer needs in order to effectively refer bank products and services. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. Drive efforts in the Bank to identify and implement service behaviors that improve the overall customer experience. Qualifications  Excellent verbal and written communication skills in both English and Spanish required High school diploma, GED or equivalent experience (12 months cumulative full-time work experience in a role of similar scope and responsibility) required Customer Service orientation Prior money-handling experience and/or customer service experience required Analytical and problem solving skills Basic computer skills Previous teller experience preferred Retail/sales experience preferred   Primary Location : NAM-USA-TX-San Antonio Schedule : Full-time Education Level : Other Shift : Day Job Employee Status : Regular Travel : No