Citi,
the leading global financial services company, has some 200 million
customer accounts and does business in more than 100 countries,
providing consumers, corporations, governments and institutions with a
broad range of financial products and services, including consumer
banking and credit, corporate and investment banking, securities
brokerage, and wealth management. Additional information may be found at
www.citigroup.com or www.citi.com.
Data Center Physical Provisioning - Manager -13071659
DCPP
is responsible for 24x7 management and tracking of all activity within
the current and future-processing environments of all strategic data
centers. This functional group monitors all Business as Usual (BAU)
activity and projects including hardware installs and upgrades. It also
assures the proper and timely coordination of escalated processing
problems.
Responsibility for the management and control of all data center floor
space relating to the actual acceptance, placement, and installation of
hardware on the processing floor. This group also acts as the managing
interface coordinating all Corporate Reality Service (CRS) activities
within the facility. Acts as an interface for the facility with
Corporate Security as well as assisting in making management decisions
related to processing floor access on an exception basis.
KEY RESPONSIBILITIES
The DCPP Manager’s roles and responsibilities include, but are not
limited to:
• Manages the team that maintains current updates to the Aperture and
inventory databases.
• Update documentation such as procedures, CITMP and audit documents.
• Update the weekly report and distribute to Administration.
• Create the weekly rack and stack change control list.
• Create the weekly midrange power installation change control.
• Authorize changes throughout the day using Virtual Change for records
assigned to DCPP.
• Distribute the weekend changes for the site from Virtual Change.
• Resolve trouble tickets assigned to DCPP.
• Perform hardware elevations using Aperture for various new hardware
installations.
• Oversee building activities such as electrical installs, UPS
functions, new equipment installation and/or the de-installation of old
equipment.
• Monitor and respond to all facility type emergencies (i.e.
transferring to UPS power, loss of water to the building etc.)
• Update the monthly corporate fixed asset list.
• Organize and insure that the SAN fiber connections are complete,
documented correctly and installed on time.
• Coordinate hardware installs with the DCSD.
• Maintain the cabinet survey and plan for future installations of
cabinets.
• Support the annual contingency test for the site.
• Manage the warehouse personnel as well as the activities of other
technical staff members.
• Coordinate strategic transformation/optimization activities in his/her
respective site.
• All other activities as needed.
Some
schooling in business administration and/or at least 5 years of prior
data center operations experience in the implementation, maintenance,
and analysis of data center facilities, hardware, and communications
infrastructure, strategies, tools and effective troubleshooting
techniques. A hands-on individual with multiple hardware platform
knowledge (Sun, HP, Compaq, EMC, IBM) is required. Strong background on
enterprise data center facilities and infrastructure environments such
as PDUs, RPPs, network and SAN infrastructures. Strong background on
complex, corporate-wide, inter-networked environments. Excellent
organizational skills and a people oriented management style preferred.
Excellent organizational skills and a people oriented management style
preferred. A hands-on individual with multiple hardware platform
knowledge (Sun, HP, Compaq, EMC, IBM) is required. Good interpersonal
skills and ability to multi task to manage several priorities in a
rapidly changing environment.
Excellent Communication and Writing skills. Knowledge of the Resolve IT,
Virtual Request, and Virtual Change Ticketing Systems, Project
management processes and associated tools. Logical problem solving
techniques and associated experience in system, data center facilities,
and telecommunications. Proven leadership and detailed enterprise
project management skills are a must. Experience in the Financial
Services industry is a plus.
: NAM-USA-TX-Roanoke
: Full-time
: Other
: Day Job
: Regular
: Yes, 10 % of the Time
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