Date: Dec 30, 2013
Location: Salt Lake City, UT, US
Deposit Fraud Rep-13018086
Description
The US Banking Fraud Representative is responsible for utilizing fraud management techniques/tools while reviewing existing Personal Savings accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Fraud Representative will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.
Qualifications
-Experience working with online deposit banking products
-Deposit fraud experience-HIGHLY DESIRED. Excellent customer service skills
-Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases
-Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources
-Ability to effectively communicate American Express concerns while ensuring customers that they are valued
-Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products; WORD & EXCEL – HIGHLY DESIRED
-Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances
-Manage multiple tasks effectively while progressing through work concurrently
-Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
-Demonstrated patience and ability to solve customer concerns
-Ability to navigate in multiple computer systems while interacting with the customer simultaneously
-Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate
-Must have strong time management skills and the ability to work under pressure and with limited supervision
-Ability to use good, sound judgment in decision making
-Ability to effectively manage change and remain calm in stressful situations
-Self-Motivated and committed to drive results with professional business maturity
-Must have excellent written and verbal communication skills
Job: Credit
Primary Location: US-Utah-Salt Lake City
Schedule: Full-time
Nearest Major Market: Salt Lake City
Job Segments: Credit, Customer Service Representative, Research, Finance, Customer Service
Description
The US Banking Fraud Representative is responsible for utilizing fraud management techniques/tools while reviewing existing Personal Savings accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Fraud Representative will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.
Qualifications
-Experience working with online deposit banking products
-Deposit fraud experience-HIGHLY DESIRED. Excellent customer service skills
-Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases
-Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources
-Ability to effectively communicate American Express concerns while ensuring customers that they are valued
-Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products; WORD & EXCEL – HIGHLY DESIRED
-Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances
-Manage multiple tasks effectively while progressing through work concurrently
-Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
-Demonstrated patience and ability to solve customer concerns
-Ability to navigate in multiple computer systems while interacting with the customer simultaneously
-Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate
-Must have strong time management skills and the ability to work under pressure and with limited supervision
-Ability to use good, sound judgment in decision making
-Ability to effectively manage change and remain calm in stressful situations
-Self-Motivated and committed to drive results with professional business maturity
-Must have excellent written and verbal communication skills
Job: Credit
Primary Location: US-Utah-Salt Lake City
Schedule: Full-time
Nearest Major Market: Salt Lake City
Job Segments: Credit, Customer Service Representative, Research, Finance, Customer Service
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