Posted Position Title Sales CRM Manager

Job Number	1875522
Business	GE Capital
Business Segment	Capital - Retail Finance
About Us	GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. We are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. Please note that candidates for this role will not be eligible for transfers internally to other GE businesses. The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.
Career Level	Experienced
Function	Sales
Function Segment	Outside Sales Servicing
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	ArizonaCaliforniaConnecticutGeorgiaIllinoisMinnesotaOhioTexas
City	Kettering, Dallas, Stamford, Minneapolis, Costa Mesa, Alpharetta, Chicago, Phoenix
Relocation Expenses	Yes
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Sales CRM Manager will support the Payment Solutions sales organization as part of the Sales Solutions team, with responsibility for Salesforce.com and its related tools’ adoption, coverage reporting, and utilization management, to enable increased sales team productivity and organic growth.
Essential Responsibilities	Implement adoption campaign and manage the ongoing usage process across the Sales organization for SFDC and its interfacing digital sales enablement tools like Content Libraries, Chatter, Seismic, First Rain, and Atlas. Develop and create sales adoption metrics and regular dashboard reporting Define and own the adoption process, in coordination with Commercial COE, via ongoing and new user training sessions, communications campaigns, process modifications, or other resources Drive consistency in CRM and tools usage and process improvements to enable accurate and automated consolidated reporting Provide Sales and senior leadership team with SFDC-sourced reporting and develop self-serve reporting Analyze sales coverage metrics, identify trends, communicate actionable insights, and recommend actions aligned to business objectives Develop and deliver sales team reporting package to include performance scorecard and sales rep coverage metrics around contacts and activities Build self-serve SFDC reports and Seismic visualization templates Serve as the PS strategic point of contact for Salesforce and related digital tools Coordinate with Commercial COE and execute on PS’s system enhancement requirements and initiatives, product releases, and user acceptance Serve as go-to-expert for PS Salesforce users – account maintenance, troubleshooting, and workflow submissions/approvals Coordinate and execute on data quality and account assignment projects Partner with General Managers, Sales Solutions, and Commercial COE on commercial excellence and SFDC initiatives Partner with Sales, Sales Solutions, and Commercial COE Leaders to create and execute commercial excellence and SFDC projects Manage the systems Role Profile process for the PS Sales organization Support regular operating rhythms and ad hoc reporting requests as needed
Qualifications/Requirements	*****This role can be based out of any of the following GE Retail Finance office locations: Kettering, OH Dallas, TX Stamford, CT Minneapolis, MN Costa Mesa, CA Alpharetta, GA Chicago,IL Phoenix, AZ Degree or minimum 5 years of full-time business work experience in marketing, sales, client services, finance, IT or related function Minimum 2 years of experience as Salesforce.com user Minimum 2 years of business analytics and report building (SFDC reporting a plus) Minimum 1 year of experience involving partnership with a commercial team Must be able to travel up to 20% of the time, and willing to be in Kettering, OH headquarters location for at least 25% of the time YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT Eligibility Requirements : All applications for employment must be submitted through either http://www.gecareers.com or the Career Opportunity System (COS) to be considered You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement) Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Bachelor degree in Business, Finance, Marketing, IT/IS, Sales or related field. Strong problem solving skills Ability to work collaboratively and provide a strong interface across the sales organization and multiple functional areas Self-motivated with the ability to work independently Ability to work with minimal direction and guidance to solve problems and develop processes and reporting 5+years of business analytics experience Demonstrated Salesforce.com expertise around implementation, user adoption, reporting, libraries, digital sales tools, best practices/process, and relational database Skilled communicator, analyst, project manager, and process thinker PC and database software proficiency (Excel, PowerPoint, Access, Business Objects)
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.