PFE Emergency Response Manager

Job ID STG-0619463 Job type Full-time Regular Work country USA Position type Professional Work city - Any,null Posted 14-Nov-2013 Travel 10% travel annually Job area Engineering (hardware) Business group IBM Systems & Technology Group Job category Hardware Development & Support Business unit ClntEnabSysAssr Job role Product Eng/Product Field Eng Technician Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

The product engineering / product field engineering technician supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for clients.

Required High School Diploma/GED At least 1 year experience in Storage Subsystems, Tape Subsystems, and SAN environments. At least 1 year experience in Client Facing Environment Readiness to travel 10% travel annually English: Fluent

Preferred At least 3 years experience in Storage Subsystems, Tape Subsystems, and SAN environments. At least 3 years experience in Client Facing Environment

Additional information Position is for Emergency Response Manager role in the Storage Product Field Engineering CERT (Client Emergency Response Team) process. This role requires extensive experience dealing with customers in critical, system down situations. This role will also be engaged in Critical Account management in the Special Account process. Ideal applicant will have proven track record in handling such situations along with a technical background in Storage Subsystems, Tape Subsystems, and SAN environments. Communication skills are required to deal with Sr. Customer executives and take control.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.