Job details
- Job Number: 30017404
- Austin, Texas, United States
- Posted: Oct. 14, 2013
- Weekly Hours: 40.00
Job Summary
The
Logistics Services Team is currently recruiting a Logistics Services
agent to support our internal and external partners. The successful
candidate should be able to work on his or her own initiative and as
part of a team. Excellent communications skills and relationship
building are a key function of this role. The successful candidate will
continuously strive to improve procedures and interactions ensuring
optimum efficiency and customer satisfaction.
Key Qualifications
- Be customer focused, articulate and motivated with relevant customer service experience
- Be able to work well within a team environment achieving predetermined targets but also demonstrating their own initiative when required.
- Intermediate to Advanced Excel.
- Effective presentations skills.
- SAP or equivalent. Not essential but would be an advantage.
- GCRM or equivalent communication tool. Not essential but would be an advantage.
Description
-Build a rapport with internal customers, 3rd party partners and internal logistics teams
-Responsibility to include In bound, Outbound & Reverse Logistics in the AMR region
-Customer Escalations for all Routes to Market.
-Drive operational, system and productivity improvements on a continuous basis.
-Supporting Variable Cost Reduction initiatives
-Support Warehousing & Transportation optimization/Lean projects
-Ensuring accuracy system information is delivered to the customers
-Processing and publishing daily & weekly reports in an accurate and timely manner,
-Data Analysis and trending.
-Monitoring Business & 3rd party partners relevant KPIs
-Ensuring SOX compliancy is adhered to throughout the supply chain.
The Successful Candidate will be required to liaise frequently with:
-Internal & External Customers
-Worldwide & AMR Logistics Team,
-Worldwide & AMR Logistics Procurement,
-SDM & Planning
-Corporate Security
-Service Providers & 3PP’s
Education
Bachelor’s degree or equivalent
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