Job Title: Manager, US Quality Systems Dairy and Cheese

	Employer: McDonald’s Corporation
	Deadline: Ongoing
	Country: United States
	State: Illinois
	City: Oak Brook
	Requisition Number2452BR

Job Description

About the Department:

The Quality Systems team is responsible for food safety, quality, identifying and managing anticipatory issues, and areas related to sustainable supply. We work with our suppliers to ensure continuous improvements of the systems that deliver quality and safety and protect the brand.

Position Purpose:

This position focuses on food safety, quality and animal welfare in the Dairy and Cheese product categories in U.S. Supply Chain, Quality Systems Team (QS). Provides proactive leadership in the development and implementation of the quality vision, infrastructure, and systems needed to protect and enhance brand McDonald's relative to product quality, consistency, conformance to standards, food safety, regulatory and anticipatory issues.  Determines category-specific supply chain quality, food safety, and regulatory compliance expectations (from farm to finished product) in partnership with suppliers and external category experts. Serves as a category technical expert to advise and/or support internal/external safety and quality brand-related initiatives. Key system stakeholders include McDonald's Supply Chain, McDonald's restaurants and Owner/Operators, Menu Innovation, Restaurant Systems, McDonald's senior leadership, and other extra-departmental corporate entities.

Responsibilities

Principal Accountabilities

Quality Systems and Brand Protection:

· Develop, implement, maintain or improve proactive quality and food safety systems, assessing risk to prevent failures and mitigate risk to the consumer and Brand

· Works with suppliers to maintain quality standards for both product components and finished products (Dairy and Cheese)

· Quality system information management:  Compiles, interprets, and communicates the conformance to standards for product components and finished products across the US restaurant system utilizing measurement metrics.  Also identifies product and process improvement opportunities, targeting value added activities and developing and incorporating proper product and process measurement metrics

· Ensures food/packaging components and finished products meet developed McDonald's specifications

· Creates systems & infrastructure to reduce variation and increase predictable product consistency to the consumer.

· Provides strategic perspective for product and process quality

· Supports the Director of Quality Systems in managing emerging food safety, quality or animal welfare risks

· Leads supplier teams to engage in the design and execution of improved quality processes across the system. This includes leveraging best practices, benchmarking, etc.

· Coordinate and manage third-party audit and associated supply chain programs (e.g., animal welfare, food safety, GMP's, quality systems, etc.)

People/Relationship Management:

· Works directly with suppliers to ensure the appropriate quality infrastructure is in place to execute the product quality plan.

· Communicates the McDonald's product quality vision, plan, implementation progress, and measures of success to suppliers and other McDonald's departments.

· Assists in facilitating alignment of strategic plans and tactics between suppliers and McDonald's Supply Chain and Quality Systems.

· Acts as a relationship partner with internal and external stakeholders by establishing and building open lines of communication.

· Manages the technical relationship with the suppliers involved in the supply chain product category.

· Maintains open communication channels between all levels of staff and management.

· Provides ongoing coaching and training to supply partners.

· Cultivates and promotes working relationships within McDonald's and with senior-level counterparts in other corporations and outside professional organizations to gain and share knowledge (e.g. benchmarking or best practice sharing).

Innovation and Technology:

· Facilitates change with menu innovation team and operations in product components and/or product preparation procedures (e.g. product design, ingredient technology, etc.) in order to ensure that finished products continue to meet or exceed minimum quality level within McDonald's standards.

· Engages suppliers in the simplification of restaurant product, processes, and packaging that would result in increased ease of restaurant operations, product robustness, and improved across the counter quality.

· Maintains up-to-date knowledge of technology and systems for tracking and maintaining quality and safety and/or enhances quality and safety applicable to product category.

       Department Support:

• Anticipates current and changing business needs 
• Participates in the development of processes/ tools to support the Quality Systems team to meet changing business needs. 
• Follows the Values of McDonald’s Supply Chain 

Collaborates in the development, support and execution of the department plan and scorecard measurements.

Education:

Degree required with 3-5 years of quality systems or food industry experience in related field of Dairy or Cheese Industry

· Bachelor of Science degree  and/or Advanced degree preferred

· Animal Welfare knowledge and expertise preferred

· The individual should possess strong analytical skills including problem solving and critical thinking skills, should be tech savvy, and should possess excellent verbal and written communication skills to communicate with internal and external stakeholders.

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McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.