Job Title : Operations Field Consultant

Country		United States
State		Colorado
City		Denver
Requisition Number		2507BR
Organaization		McDonald’s Corporation.
Application Deadline		On goinig
Job Description		Consults to an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment.  Also conducts ROIP assessments within assigned McOpCo restaurants.  Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including Owner/Operators, Field Service Managers, McOpCo Operations Managers/Area Supervisors, Restaurant teams and Customers
Responsibilities		Operator Relationships §  Builds strong working relationships with Owner/Operators based on trust and mutual accountability. §  Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the situation and the existing relationship. §  Acts as an advocate for the Owner/Operator and the Company, insuring that both points of view are clearly communicated and understood. §  Demonstrates ownership and accountability by consistently observing restaurant operations (in any restaurant), providing feedback and taking action in critical situations.  §  Rewards and recognizes their Owner/Operators and Management Teams (e.g., nominate for various regional/company awards). §  Working together with the Field Service Manager, organizes and conducts the process whereby an Operator Business Meeting is conducted annually or according to Regional practice.  Business Results (QSC/Sales/People/Profit) §  Protects the McDonald's brand by ensuring their restaurants meet McDonald's QSC, food and restaurant safety standards. §  Conducts ROIP assessments within assigned Owner/Operator and McOpCo restaurants and consults with Owner Operators/Operations Managers/Area Supervisors/Restaurant Managers in developing agreed upon action plans to address priority system opportunities. §  Identifies priority Owner/Operators and restaurants based on QSC, sales, people, profit potential. §  Consults and is accountable for working shoulder-to-shoulder with each Owner/Operator to improve the execution of the 12 restaurant systems and to deliver short- and long-term business results (QSC, sales, people and profit). §  Recommends and coordinates the assistance of regional support staff and peers to optimize business results, when appropriate (e.g. construction, controller, real estate, training, HR, marketing, technology, and other Subject Matter Experts). §  Uses all information available in the consultant's toolbox (e.g. FFS, MART, R2D2 analysis, Questing, ROIP data, mini-market) to optimize restaurant potential. §  Assists the Owner/Operators in developing and executing reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc. People §  Champions the McDonald's the People Promise by personally demonstrating, consulting and following-up on the 5 people drivers to gain commitment from Owner/Operators. - Respect and recognition (e.g., crew and manager schedules, reward and recognition program) - Resources to get the job done (e.g., uniforms, crew room, equipment to get job done) - Values and Leadership behaviors (e.g., appropriate policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, employee commitment survey and action plans) - Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew and managers and ensures performance reviews process) - Learning, development and personal growth (e.g., crew orientation, crew training through CDP, and management training.) §  Consults with Owner/Operators to facilitate understanding and buy-in of People Review results. §  Reinforces importance of restaurants having the right staff (through quality hiring and retention) to maximize sales potential. §  With the Owner/Operators, conducts hiring needs analysis and training needs analysis of staff. §  Consults on effective recruiting, interviewing, and selection of all managers. §  Knows and educates Owner/Operators on all appropriate HR policies, labor laws, security and safety procedures.  Consults with Owner/Operators to prevent labor relations issues.
Minimum Requirements		·  Bachelors Degree preferred ·  Strong computer skills and quick learner of new systems ·  Effective time management and organizational skills and the ability to work with little supervision ·  Strong communication skills with the ability to effectively express ideas, both verbal and written ·  Proven ability to impact and influence others; Lead and work well within a team ·  Build and leverage talent ·  Plan and Act strategically