Job Location: Woodland Hills, CA
Job ID: 00108724-1
Come
join the CEG Service Delivery team as a Senior Systems Administrator.
Our team delivers and supports infrastructure for the Consumer Ecosystem
Group which includes the Mint and Quicken product offerings.
Responsibilities:
- A core member of an IT support team
- Works
on projects or new initiatives to propose and design, configure,
implement and test strategic IT system solutions to address complex
technical and business requirements. Also owns the escalation of issues
or complex problems to resolution.
- Configures,
implements and provides tier 2 or 3 support (depending on team) for
incident resolution and service request processes for technical problems
and IT issues involving applications and the hardware these
applications run on (desktop or laptop, network, workforce productivity
applications, business applications and/or telephony services.)
- Activates
hardware and software packages into the production enterprise computing
environment, builds, configures and tests production level computing
systems and installs incremental changes, patches and upgrades to all
enterprise computing systems
- Experienced
technical contributor with working knowledge in their technical track.
Understands how their specialty works with all other components of IT
systems.
- Functions as on-call or backup for other staff members to provide Level 2 or 3 support (depending on team)
- Follows
defined processes for work flow, incident and change management, where
recognizing deviation from accepted practice is required.
- Has
the flexibility to apply knowledge and experience to recommend custom
solutions to business problems. Decisions can have enterprise wide
impact Exercises discretion and judgment to ensure all Operational
Service Levels are met.
- Effectively
influences others to ensure levels of quality and timelines are met
during the service improvement and delivery process
- Monitors service and incident requests and initiates services requests or change requests as appropriate
- Coordinates and schedules service with customers
- Engages and escalates to vendors for service restitution
- Provides documentation of configurations, maintenance plans and project updates
Qualifications
- Project and Implementation plans for own and / or team deliverables
- Effectively deployed, maintainable systems based on their designs.
- Technical documentation including designs/configurations/maintenance, test plans, procedures and process documentation
- Documented solutions to escalated problems.
- New policies and procedures or revisions to existing policies and procedures specific to their function and role
- Implemented technical and process improvements based on their own and others' recommendations
- Designs for routine solutions at the component level
- Solutions / work-arounds to service requests for known and new problems and incidents within documented SLO's.
- Clear and professional verbal and written communication to customers and management.
- Accurate documentation/characterization of presenting incidents, requests and other customer communication.
- Service Delivery Process Improvement suggestions and implementation support for on-going process changes and plans
Imagine
a career where your creative inspiration can fuel BIG innovation.
Year-over-year, Intuit has been recognized as a best employer and is
consistently ranked on Fortune’s “100 Best Companies To Work For” and
Fortune World’s “Most Admired Software Companies” lists. Immerse
yourself in our award winning culture while creating breakthrough
solutions that simplify the lives of consumers and small businesses and
their customers worldwide.
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