Telecom Engineer

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Position Details

Who We Are

We’re the #1 online mortgage lender in America, closing loans in all 50 states, and we’ve grown to be one of the largest full-service residential mortgage lenders in the country. There’s a simple reason we’ve won the J.D. Power Award for Highest Client Satisfaction four years in a row: We care about the people we work with. If you’re tired of a stuffy, bureaucratic workplace then you’ll be delighted to find something different. We strive to create a creative, fun and collaborative environment you simply won’t find anywhere else. We've been on Computerworld's "Top Places to Work in IT" for nine years running, hitting #1 in 2013 and have been named to Fortune's list of "100 Best Companies to Work For" for the past 11 years, ranking as high as #2.

What You'll Do/Need

In Telecom Engineering we focus on providing world-class technical solutions for our clients. We provide and support scalable, reliable and stable communications solutions for our business. Core PBX and ancillary applications, like call recording, call accounting and voicemail are in our core arsenal. A heavy concentration on an effective contact center environment is also something we're proud of. Responsibilities Lead medium to large telephony projects Identify technical issues and risks and advocate alternative solutions Oversee the design and engineering of new technical solutions and locations Download firmware, patches and upgrades to cards and equipment Installation and implement gateways, circuit cards, T-1s, etc. Produce and analyze traffic reports to show use of disc space, port usage, channels and busy hour, and recommend any changes Produce and maintain technical documentation on telecom processes Regularly consult and interact with non-technical team members Troubleshoot complex trunking and communication issues Requirements Experience with Avaya Aura Communication Manager and Asterisk systems preferred Knowledge of several facets of contact center technologies, including ACD Reporting administration, call routing, IVRs and Computer Telephony Integration (CTI) Knowledge of DHCP/TFTP Knowledge of AES and System/Session Manager servers Strong experience with voice telephony and networking technologies used by Network Providers (DS-3, ISDN, and SIP) Knowledge of system monitoring and maintenance tools such as SCOM, GroundWorks and SiteScope Possess a basic working knowledge of Microsoft servers and administration Analytical and creative thinking and extremely client-focused mindset (internal and external) Excellent time management, communication and interpersonal skills Must participate in an on-call rotation What'll Make You Special Three years of hands-on experience with SIP technologies, including session border controllers and systems and session manager Three years of hands-on experience with contact center technologies, including IVRs, speech analytics and workforce management solutions

What You'll Get

Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training Other incentives, contests and rewards, including trips, event tickets, cash prizes and more Why We're Different Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers.  If you’re interested in working in a place with a philosophy that’s truly different, apply today. Quicken Loans is an equal opportunity employer.