Sr. Business Systems Analyst

Job Location: Southboro, MA

GENERAL SUMMARY

The Sr. Systems Analyst plans and directs analysis of business problems to be solved with automated systems. They also develop, write, and edit computer-related functional and technical documentation. The Sr. Systems Analyst will command meetings and coordinate peers to accomplish projects and resolve problems. The Sr. Systems Analyst must be a self starter and self sufficient requiring minimal supervision of day to day issue tracking & resolution. The ideal Sr. Systems Analyst will posses a unique blend of functional, technical, and people skills. The Sr. Systems Analyst provides business systems analysis and support for a multitude of applications used by Business Units and Administrative functions across the company. The SystemsAnalyst plays a key role as a subject matter expert and technical consultant throughout the lifecycle of their assigned applications. The Analyst is heavily involved in planning, implementation and production support. The Analyst isresponsible for managing end-user client relationships while responding to both critical and routine application support requests as well as interfacing with software vendors and consultants for development and support.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Extensive experience interpreting user needs and writing functional specifications for new systems, systems changes and / or system enhancements.

• Presenting ideas in a focused and concise manner. Ability to create compelling justification for recommended direction and design.

• Accurately translating Business Requirements into system functionality requirements. High aptitude for interpreting technical documentation as well as authoring or updating documents as needed. Ability to become a process and subject matter expert. Evaluate business process implications of system requirements and make appropriate redesign recommendations. Provide strategic technical insight with respect to each functional area and shares expertise on concerns with integrating with other current systems. Can quickly learn the functionality of packaged applications and understand how to implement and configure them tomeet a business' needs. Understand different Computer Application Development technologies so, if needed, customized automated solutions can be designed.

• Excellent interpersonal skills and written communication skills to frequently interact with all levels of the organization.

• Ability to interpret technical documentation to meet business needs. Correctly identifies system / functional interdependencies.

• Excellent analysis and problem solving skills.

• Document and design current and future IT enabled solutions and drive all relevant business analysis to ensure the most effective recommendations are made forsuccessful solution and project plan completion.

• Experience with Prototype development, data modeling, and both iterative and waterfallsystems development processes.

• Demonstrated ability to effectively work both independently and within cross functional project teams.

• Demonstrated leadership skills mentoring more junior level staff and leading meetings. Responsible for professional development and career progression/performance of a small group of (junior) BAs. Mentor one or more junior BAs. May be responsible for functional specifications for mid and large scale projects (potentially overseeing junior BAs).

• Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions.

• May lead or be directly responsible for coordinating testing, release management, and/or post go-live production support.

SKILLS

• Appropriate understanding of computer architecture.

• Attention to accuracy.

• Business Writing skills.

• Communication skills.

• Strong Microsoft Office Skills (Excel, Powerpoint, etc) required

• Possesses strong product/technology/industry knowledge.

• Experience with eService, Chat and Managed File Transfer applications a plus

• Understanding of business environment.

• Experience in a Technical Global Services Environment a plus

Education:

Bachelors Degree in a Business or Technical area with a MIS concentration preferred. Lean Six Sigma plus other industry certifications desirable based on functional expertise.

Experience Required:

At least 7 years of experience in supporting the deployment and support of Business Applications.

*LI-DNP

Job ID: 115609BR

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