Job Description Contracts Administrator-20001934

Description

 

This person will provide support in the management and administration of software contracts with domestic and multi-national customers. 

 

Duties include:  handling day-to-day administration of established software contracts, including generation of pre-renewal notices and renewal invoices for assigned accounts on a monthly basis; maintaining thorough knowledge of company pricing and licensing policies and articulating such policies to customers and other internal staff; preparing fee quotations and invoices related to customer hardware upgrades, increases in number of users, and conversion of operating systems pursuant to the customers' contractual terms and conditions; providing direct support to internal sales staff as well as external customers. Developing and maintaining positive relationships with both internal and external customers;  maintaining thorough working knowledge of all applications, computerized systems and internal processes related to the renewal and maintenance of software licenses; interfacing with the Finance Department and external customers to identify and resolve accounts receivable issues; reviewing and determining acceptability of customer purchase orders related to license renewals and/or other changes in existing licenses; addresses unacceptable terms and conditions, involving more senior Contracts staff or Legal staff as warranted; working closely with Technical Support, Field Sales and other Contracts staff to share customer intelligence and contribute to optimum account management.

 

Hours for this position are 9:30 am - 5:30 pm.

Qualifications

 

Essential 

• Bachelor's degree in Business or related field
• 2 years of experience directly supporting internal and/or external customers

Additional

• Excellent written and oral communication and interpersonal skills
• Strong organizational skills
• Ability to manage a heavy workload in a multi-tasking environment
• Proficient in the use of Microsoft Office suite of products (i.e. Excel, Word, Outlook)

Preferences

• Experience working with contracts, agreements, or policies that require computing/calculating fees and frequent interaction with customers;
• Experience generating invoices in accordance with contractual terms

Additional Information
 

SAS is an Equal Opportunity/Affirmative Action Employer M/F/D/V
 

The level of this position will be determined based on the applicant's education, skills and experience.
 

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
 

Resumes may be considered in the order they are received.
 

SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

Job

 Legal / Contracts

Primary Location

US-NC-Cary

Organization

 SAS Institute Inc.

Job Posting

 Feb 6, 2014, 5:09:20 PM

Unposting Date

 Ongoing

* Classification Full-time

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