About Us
At
St. Jude Medical every one of us plays a role in our collective ability
to save and improve lives. As an organization, we want to continue to
grow and lead our industry in changing the way the world views the
treatment of expensive, epidemic diseases. By seeing things from a
different perspective, using our imagination, leading with character,
and working with passion, we all have a role to play in making what we
do possible. Are you ready to join us? We are an Equal
Opportunity/Affirmative Action Employer.
Description
Functioning under general supervision in accordance with
established policies/procedures, provides independent clinical and
technical support in response to inquiries from physicians, health care
professionals, patients and field staff using professional knowledge and
judgment. This level of the Technical Service Engineer (TSE) provides
the clinical and technical interface between the medical community and
the various Cardiac Rhythm Management departments through consultation.
Work requires the application of theoretical principles and
creative/analytical techniques typically acquired in a recognized
four-year or more biomedical engineering or other medical-related
academic course of study. Identifies and routinely uses the most
effective, cost efficient and best practices to execute processes;
continually evaluates their effectiveness and appropriateness. Stays
abreast of and consults on technical advancements. Promotes the process
of continuous quality improvement and risk management, and coordinates
solutions for technical and project issues. Exercises judgment in
planning and organizing work; monitors performance and reports status.
Requirements/Education: Requires a Bachelors Degree in electronic
engineering, biomedical engineering, a related field, or equivalent.
Typically a minimum of two plus years of work experience providing
medical device industry technical support, including relevant experience
in the cardiac pacing industry. Requires the demonstrated ability to
analyze and evaluate technologically complex devices; demonstrated
written and verbal communication, interpersonal, facilitation,
presentation, quantitative, analytical, organizational, multi-task, and
follow-up skills, the ability to meet deadlines as well as the ability
to converse effectively with all levels of employees, management and
customers. Must be able to meet deadlines on multiple
projects/assignments. Must also be able to establish/maintain good
working relationships and be able to work cooperatively/productively
with engineers, vendors, customers, and Field Clinical Engineers is
required. Demonstrated ability to understand and comply with applicable
U.S. Food and Drug Administration (FDA) regulations and Company
operating procedures, processes, policies, and tasks. Demonstrated
personal computer skills including spreadsheet, word processing,
database management, and specialized applications. Evaluation,
originality, and/or ingenuity required. Desired Requirements: Biomedical
Engineering background. Knowledge of cardiac anatomy/physiology and
cardiac pacing/defibrillation systems from a clinical and technological
perspective is desired. A demonstrated understanding of
electrocardiograms is also preferred.
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