Apple Solutions Consultant (ASC)

Job details

• Job Number: 31586656
• Albuquerque, New Mexico, United States
• Posted: Feb. 11, 2014
• Weekly Hours: 40.00

Job Summary

The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller’s store. The ASC’s role is to grow Apple product sales and add-on business in the store. He or she is held accountable for sales performance by providing excellent customer service, giving 1:1 and 1:many product demonstrations, and ensuring all Apple fixtures and merchandising elements are up to date and maintained according to Apple’s standards.

Key Qualifications

• Experience in retail or field sales (minimum 0-2 years).
• Business acumen.
• Extraordinary customer service skills.
• Adaptive and solution based approach to selling.
• Excellent communication skills (written and verbal).
• Strong presentation / group demo skills.
• Ability to translate “techno speak” into layman’s terms.
• Proven self-starter with entrepreneurial flair.

Description

The ASC has the following responsibilities to fulfill as they relate to three different audiences: 1. Customer The most important role that the ASC serves is that of providing an excellent Apple Customer Experience. Responsibilities include: • Promoting Apple products and solutions by communicating the benefits and values of the products through product demonstrations. • Conducting 1:1 and 1:many (where applicable) product demonstrations using World Wide developed demo scripts for guidance. • Building a community of loyal Apple customers who will come back to consult the ASC on future Apple purchases. 2. Apple Shop / Apple Inline The ASC operates as a brand ambassador of the Apple Shop or Inline. As such, it is the ASC’s responsibility to maintain the quality and appearance of the Apple Shop or Inline in order to give the customer and Reseller the best possible Apple experience according to Apple standards. Responsibilities include: • Ensuring all merchandising elements (including demo content, as well as all 2D and 3D elements) are up to date and follow Apple World Wide standards. • Providing daily care and maintaining tidiness according to worldwide guidelines, also submitting maintenance requests when needed through iForms/Xpedex (or equivalents). • Flag to his or her manager any maintenance issues with any Apple merchandizing execution in the store. 3. Apple Corporate/Manager The ASC is able to provide key insights on the Apple business in a singular storefront, and identify business opportunities. Responsibilities include: • Monitoring performance results and inventory levels. • Monitoring regular competitive/trend tracking. • Providing insightful feedback that will help to further develop and improve upon Apple Shop performance.

Education

College preferred

For more information see http://www.apple.com