Job Title Customer Insights Analyst

Job Description	Global Workforce Solutions (GWS) maximizes the value of the McDonald's workforce and protects the brand through a single point of access for external workforce (consultants, temps., etc.) needs. The GWS vision is to be regarded as subject matter experts in the area of external workforce compliance and utilization strategies. We currently have an exciting opportunity for a Specialist within the GWS team who will be responsible for performing various tasks associated with the on/off-boarding and continued support of the McDonald's workforce. The GWS Specialist has primary responsibility for assisting the External Workforce Business Partners (EWBPs) in meeting McDonald’s external workforce needs and for overseeing the on/off-boarding of external workers.
Responsibilities	Responsibilities include, but are not limited to: · Understanding and adhering to the company policies and procedures, and the capabilities and functionality of the vendor management system (Beeline). · Requesting the appropriate network and/or building access required for employees and external workers. · Coordinating with Workplace Solutions to obtain desk space, as required. · Supporting the GWS team members by reviewing and processing requests for external workers. · Partnering with internal departments including (but not limited to) Legal, Security, Records Information Management and IT to coordinate the necessary actions associated with providing, extending and terminating access to McDonald’s network and buildings. · Maintaining an external worker repository with accurate and current information including start date, end date, extensions, and other confidential information. · Running reports from the Beeline system, analyzing the results and taking action as needed. · Meeting regularly with the EWBPs to review the status of external worker projects and assignments. · Entering new projects and changes in the Beeline system based on pre-determined criteria or specific direction from the EWBPs. · Providing assistance to consultants, suppliers and engagement managers regarding the GWS process and the employee on/off-boarding process. · Responding to requests for support via the GWS mailbox. · Identifying opportunities for process improvements. · Participating in special projects, as required.
Minimum Requirements	· 3-5 years experience in a customer support/service environment. · College degree required. · Experience interacting with staff and management at all levels. · HR or recruiting experience would be helpful, but not required. · Experience with vendor management or HR systems a plus. · Strong problem solving, analytical and customer service skills. · Proven ability to achieve results in a fast paced environment. · Ability to work individually and as a team member. · Demonstrated ability to manage multiple tasks and priorities. · Strong oral and written communication skills. · Attention to detail and accuracy. · Proficient in Microsoft desktop tools. · Enthusiastic and approachable demeanor. · Ability to manage department information with confidentiality and, and work with sensitivity to deadlines. for more job details visit https://sjobs.brassring.com/TGWebHost/defaultlogin.aspx?SID=^pAX3d9kKGnknIBkX7mEE0IsFrRXrMNqQdcGFSQzyvzCi2s4Dwcr9_slp_rhc_5hlYFUKXXSG *LI-SR *IndeedMCD
Country	United States
State	Illinois
City	Oak Brook
Requisition Number	2987BR
EOE Statement	McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.