Job Description Customer Service Representative

Job Number:

( 50567724)

Why John Deere

 

John Deere Intelligent Solutions Group plays a key role for Deere & Company in designing and delivering the technology needed by our customers to help them meet the challenge of growing more food and building much-needed infrastructure – challenges that must be met as the world’s population is expected to grow to 9 billion people by 2050.  We’re a great place to work, too. With technology that utilizes satellite-based global-positioning, John Deere Intelligent Solutions Group designs displays and receivers, guidance systems, field and crop management, and information and logistics systems our customers rely on. We leverage Agile project methods to deliver the most advanced innovations to our products. We foster a creative environment where employees feel empowered to put their best ideas forward and forge their own career path.

 

A key component of the marketing function at John Deere is the product support team. Members of the team provide technical assistance to John Deere dealers through the Dealer Technical Assistance Center (DTAC) hotline. The work is challenging, fast–paced and very fulfilling. Product support professionals work with every area of the company, including engineering, service parts, manufacturing, marketing, the branch organization, dealers and customers. Through exposure to all facets of our business, individuals can identify other areas of the company that may serve as a future career path.

 

As a Customer Service Representative for John Deere Intelligent Solutions Group, located in Urbandale, IA, you will provide front-line technical support to John Deere dealers and customers on products offered by John Deere IVS.  In addition, you will:

• Create and maintain support tools available online.
• Participate in activities with cross-functional teams in Customer Support, Training, and Engineering.
• Provide follow-up communication on any unresolved issue within a 24-hour period.
• Assist in training of Global Support Center staff.

What It Takes

 

We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a team environment. Ideally, you will have a Bachelor’s Degree or equivalent experience in a related career field.  We also require:

• In-depth computer knowledge, including 2+ years experience troubleshooting operating systems and file structure, plus prior experience supporting Windows XP.
• Excellent negotiation and conflict resolution skills.
• Customer support experience with customer facing interaction regarding products, parts and services.
• Proficiency in Microsoft Office applications and internet/intranet applications.
• Ability to work flexible shifts, as well as weekends and occasional holidays.

A strong candidate will also have:

• Experience with John Deere precision farming equipment.
• Knowledge of John Deere dealers and other channels.
• Understanding of dealer and John Deere parts, systems, and procedures.
• Working knowledge of marketing and channel management.
• 1+ years experience with Intelligent Vehicle Systems products.
• Experience or expertise in hex editing of raw data files.
• Foreign language skills, specifically Portuguese, Spanish, Russian, French, German, and/or Chinese.

*** No relocation benefits are available for this position. *** 

 

What You'll Get

With excellent training and development opportunities, our employees can advance their careers as fast and as far as their ambition, skills and competencies allow.  Multiple career paths enable our employees to explore their many talents and maximize career satisfaction.  

 

Ready for intense teamwork, ambitious objectives and a rewards package that makes it all worthwhile?

 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job.  The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.  An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.

Job

 - Product Support

Primary Location

 - United States-Iowa-Urbandale

Organization

 - Agricultural Equipment

Schedule

 - Full-time

Shift

 - Variable

Job Posting

 - Jan 8, 2014, 12:11:55 AM

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