Job Description Communications - Ala Moana-138906

Job: Customer Service/Sales Integration

Date Posted: 01/29/2014, 5:39:47 AM

Location: United States-Hawaii-Honolulu

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a skilled individual to maintain an exceptional level of service while operating the switchboard.

 

From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

 

The ideal communications candidate is detail oriented, results driven and committed to providing outstanding customer service every day. 

 

Responsibilities

 

• Deliver exceptional service receiving and responding to incoming calls from customers and coworkers
• Assist customers by answering questions and transferring calls to departments and stores in a professional and efficient manner
• Support store operations by being a general resource for customers and employees
• Provide a strong knowledge of store, departments, services and events
• Train and educate employees on processes, tools and systems used
• Provide daily sales reporting and various updates to departments
• Maintain a high level of confidentiality

 

 

Qualifications

• Switchboard or multi-line telephone systems experience preferred
• Professional speaking voice
• Ability to communicate clearly and professionally with customers and coworkers
• Ability to prioritize multiple tasks in a fast-paced environment
• High level of professionalism, accuracy and attention to detail
• Strong organizational, math and written communication skills
• Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
• High level of ownership, accountability and initiative
• Ability to work a flexible schedule based on department and store needs

 

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.

 

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