Senior Manager - Human Capital - HRPI- HR Service Delivery - Baltimore - BAL00061

Job Description 

US-MD-Baltimore

Within Ernst & Young's Performance & Reward (P&R) practice, we currently have a career opportunity for a HR Service Delivery Specialist at a Senior Manager level to participate in multiple and challenging domestic and global HR engagements across a diverse client base. The successful candidate will have the opportunity to gain meaningful exposure to our business and learn as an integral member of our client services teams.

 

Our P&R practice is a specialty practice that falls under Ernst & Young's National Tax Department (NTD) and provides a broad range of services focusing on human resources (HR) and payroll. A company's "people investment" is one of its most significant investments and the Performance & Reward practice focuses on helping clients better control  cost and manage risks associated with their HR plans, programs and systems. Performance & Reward professionals help clients measure, control, reduce or reallocate HR costs and assess operations to deliver business performance improvement. We also help clients manage the risks associated with their benefit plans and other HR programs, including assessing the financial implications of a transaction on HR functions, plans and programs as well as the outsourcing relationships that support HR.

 

Ernst & Young's National Tax Department serves high-profile, national and multinational clients and is led by nationally recognized tax professionals who represent some of the firm's most senior tax talent.

 

Responsibilities

Consult with clients to increase the effectiveness and reduce the costs of HR delivery through improved global HR service delivery models, processes, outsourcing, in sourcing, shared services and technologies. Lead and deliver large, complex engagements that drive strategic HR organizational change for our clients. Be responsible for developing, maintaining and growing client relationships and leading project teams from planning through execution. Demonstrate deep experience in HR operations, service delivery models, technology enablement as well as shared services design and implementation.

  

To qualify, candidates must have:

• a bachelor's degree and approximately 8 years of related work experience; or a master's degree and approximately 7 years of related worke experience.
• a bachelor's degree in business, accounting, finance, human resources management or a related discipline with demonstrated, exceptional academic achievement
• a minimum of 7 years of industry experience advising clients on how to maximize the efficiency and effectiveness of their HR service delivery model and operation of the HR function, ranging from HR strategy to process design to shared and self-service applications and enabling technologies, and considering insourcing, outsourcing, and offshore solutions 
• CPA, JD or Enrolled Agent certification
• experience with global or multi-national projects
• experience in defining business strategy, requirements and technology needs, including program/design, process, risk, and controls  
• business development/marketing experience within a professional environment
• ability to facilitate client discussions
• ability to collaborate with clients, identify engagement follow-on opportunities, and have a strong desire to excel
• ability to assess, develop, design, implement, and monitor any area of HR operations from a people, process and technology perspective
• proven ability to transfer knowledge and motivate staff as well as initiative to stay abreast of current trends and technical advancements
• ability to direct, train and mentor staff, providing guidance and productive feedback
• strong follow-through ability, attention to detail and a mindset for producing quality work
• excellent client service, interpersonal,  communication, organizational, and project management skills
• strong numbers acumen, including outstanding analytical and quantitative abilities
• flexibility to travel, when necessary