Posting Title " Sr. Technical Complaint/Investigator S

Job ID	130857BR
Division	Over The Counter
Business Unit	Over The Counter
Country	USA
Work Location	Parsippany, NJ
Company/Legal Entity	Novartis Consumer Health
Functional Area	Production
Job Type	Full Time
Employment Type	Regular
Job Description	POSITION SUMMARY Prepare complaints case reports in accordance with Health Authority requirements and SOPs KEY RESPONSIBILITIES • Incorporate investigation results obtained from TPOs into CRTS • Ensure that potential and determined root causes are addressed with appropriate CAPA • Carry out Lot trend analysis and Product Family trend analysis for complaints • Review associated batch records • Ensure correctness of product information and Call Center intake information • Incorporate retain and customer return sample inspection results • Review and incorporate deviation and other quality incident results • Interact with Call Center to resolve questions • Serve as QA review for peer-prepared cases
Minimum requirements	EDUCATION Bachelor of Science Degree in Chemistry, Pharmacy, Biology, or Related Science or equivalent experience EXPERIENCE • 5+ years relevant experience in a regulated Pharmaceutical environment, including complaints handling experience • Fundamental working knowledge in cGMPs, Quality Systems, analytical chemistry, manufacturing processes, and packaging processes • Proficiency with computer applications including Microsoft Word, Excel, and PowerPoint.