Date: Dec 30, 2013
Location: Phoenix, AZ, US
Fraud: Account Protection Specialist - Fraud Gate-13018024
Description
American Express has been existence for 163 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees.
At American Express, we invest in you! Recognized as one of the "world's most admired companies," you can earn $19.38 per hour or more based upon experience and also lucrative bonuses based upon your performance. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. We currently have openings for Account Protection Specialists in our Global Fraud Protection Services Department.
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to phone calls from existing American Express Card members, making it easy for them to do business with us, recognizing their value to us and solving their Fraud concerns. As an Account Protection Specialist, you add incremental value on each and every interaction with a state outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the card member.
Qualifications
* Two years of Customer Service experience
* Fraud and/or call center experience a plus
* Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals
* Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving
* Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer
* Proficient PC skills with a solid knowledge of current Internet technology and the ability to research information for business related purposes
* Ability to navigate in multiple computer systems while interacting with the customer simultaneously
* Must be able to effectively listen to the customer, make a connection, acknowledge and emphasize when appropriate
* Ability to make decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently
* Resilient with the desire to continually improve personal performance, customer satisfaction and business brand, and demonstrated patience and ability to solve customer concerns
* Strong time management skills and the ability to work under pressure and with limited supervision
* Ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations.
Fraud operates 7 days a week, 5:00am - 10:00pm and schedules vary based on function.
Qualified candidates must be willing and able to work any shift within those hours of operation and based on business needs, including all holidays.
Currently, opportunities exist within the Fraud Gate Team in Phoenix, Arizona.
Job: Operations
Primary Location: US-Arizona-Phoenix
Schedule: Full-time
Nearest Major Market: Phoenix
Job Segments: Research, Call Center, Credit, Customer Service, Finance
Description
American Express has been existence for 163 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees.
At American Express, we invest in you! Recognized as one of the "world's most admired companies," you can earn $19.38 per hour or more based upon experience and also lucrative bonuses based upon your performance. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. We currently have openings for Account Protection Specialists in our Global Fraud Protection Services Department.
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to phone calls from existing American Express Card members, making it easy for them to do business with us, recognizing their value to us and solving their Fraud concerns. As an Account Protection Specialist, you add incremental value on each and every interaction with a state outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the card member.
Qualifications
* Two years of Customer Service experience
* Fraud and/or call center experience a plus
* Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals
* Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving
* Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer
* Proficient PC skills with a solid knowledge of current Internet technology and the ability to research information for business related purposes
* Ability to navigate in multiple computer systems while interacting with the customer simultaneously
* Must be able to effectively listen to the customer, make a connection, acknowledge and emphasize when appropriate
* Ability to make decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently
* Resilient with the desire to continually improve personal performance, customer satisfaction and business brand, and demonstrated patience and ability to solve customer concerns
* Strong time management skills and the ability to work under pressure and with limited supervision
* Ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations.
Fraud operates 7 days a week, 5:00am - 10:00pm and schedules vary based on function.
Qualified candidates must be willing and able to work any shift within those hours of operation and based on business needs, including all holidays.
Currently, opportunities exist within the Fraud Gate Team in Phoenix, Arizona.
Job: Operations
Primary Location: US-Arizona-Phoenix
Schedule: Full-time
Nearest Major Market: Phoenix
Job Segments: Research, Call Center, Credit, Customer Service, Finance
0 comments:
Post a Comment