| The Application Service Manager within IT Foundation fulfills the critical role of managing global services (Application Performance Monitoring, Restuarant Technology Platform, Global Infrastructure Lab). | |
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· Delivering
a full application service lifecycle experience by bridging the needs
and requirements of the Service Manager or Partner with the needs and
capabilities of Suppliers.
· Managing the initial Service implementation and subsequent enhancements.
· Taking
accountability for the portfolio health of his/her services to meet
current and future business needs in close collaboration with the
stakeholders.
· Meeting operational success criteria and Service Level Agreements (SLA's)
· Taking
financial accountability for the Service The main accountabilities of
the Service manager are to manage the Service lifecycle (build, deploy
and operate).
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· BS in Computer Science, Information Technology, Mathematics, or other technical degree.
· 5
years Service Management experience including the planning,
implementation and management of vendor provided (outsourced)
infrastructure services.
· 1 - 3 years experience in Application Performance Management field · 1
- 3 years experience developing and executing various system test and
validation procedures to ensure performance expectations are met· 1 - 3 years experience managing and performing GAAP cost accounting and budget/financial management
· Solid foundation in application technology stacks (network stack, Web technologies, DBMS technologies)
· Excellent knowledge of current and emerging technologies for application architecture design · Strong logical and analytical skills with the ability to quickly change and adapt to new requests and business opportunities
· ITIL v3 service management training
| |
| United States | |
| Illinois | |
| Oak Brook | |
| 2755BR | |
| McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce. | |
Tuesday, 26 November 2013
Job Title Application Service Manager
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