Windows Technical Support Specialist (Level 2 / 3)- Columbia

Job ID SO_DEL-0544245 Job type Full-time Regular Work country USA Position type Professional Work city Columbia,MO Posted 07-Oct-2013 Travel No travel Job area Operations (all other) Business group SO Delivery Job category IT Specialist Business unit GeoSrvDelivery Job role Server Support Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

IBM has your long-term professional life in mind. What's your passion? Learn new skills, work across different disciplines or move into new challenges. It's possible with our award-winning, customized professional development and leadership training. IBM has opened a new technology service delivery center in Columbia, Missouri providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM’s business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM’s Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing. IBM is seeking Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Windows infrastructure.Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment. Primary Job Responsibilities • Support problem and change tickets for client servers. This involves problem determination and implementation of changes to hardware and/or software. This position provides intermediate to advanced levels of support. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. • Work to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future. • Team members participate once or more a day in cadence discussion on issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends and exchange information obtained while working with members of cross-pool teams. This position is located onsite in Columbia, MO, and no remote work is available for these roles.

Required High School Diploma/GED At least 1 year experience in Systems Administration experience within any of the following operating support platforms: Windows At least 6 months experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies English: Fluent

Preferred Associate's Degree/College Diploma in Information Technology At least 3 years experience in Systems Administration experience within any of the following operating support platforms: Windows At least 1 year experience in Experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies Basic knowledge in LEAN methodologies Basic knowledge in Maximo tool Certified in Systems Administration disciplines for an operating systems support platform

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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