Asc Customer Service Engineer

Job Location: Tucson, AZ

The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). Additionally: Learn to perform installations, preventative and remedial maintenance on EMC equipment at a wide variety of customer locations and environments. Work with assigned mentor, team members, customers and direct managers to gain full understanding of EMC products and culture. Adhere to administrative policies and escalation procedures.

• To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor


• Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance.


• Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event.


• Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed


• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.


• Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities.


• Perform other duties as required and directed by Senior Customer Engineers and Management.

Job ID: 109152BR

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Asc Customer Service Engineer

Job Location: Tucson, AZ

The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). Additionally: Learn to perform installations, preventative and remedial maintenance on EMC equipment at a wide variety of customer locations and environments. Work with assigned mentor, team members, customers and direct managers to gain full understanding of EMC products and culture. Adhere to administrative policies and escalation procedures.

• To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor


• Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance.


• Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event.


• Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed


• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.


• Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities.


• Perform other duties as required and directed by Senior Customer Engineers and Management.

Job ID: 109152BR

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Service Delivery Lead Performance Analyst - CAS Midrange Job

Date: Feb 22, 2014

Location: Phoenix, AZ, US

Service Delivery Lead Performance Analyst - CAS Midrange-13017870

Description
Will be responsible for root cause analysis, utilizing application and hardware management tools to investigate problems and collect performance and capacity information of the CAS Midrange Platform. Assists, as required, with the resolution of any critical incidents or problems. Performs proactive monitoring and analysis on all factors impacting high availability and service level attainment.

Functions include:
-Monitor batch job schedules on Control-M against published SLA’s and take necessary actions to meet business requirements
-Support Job override requests on Dell TPE/Oracle Tuxedo/Control-M environments
-Support file delete, rename requests on Linux platform
-Support requests for any adhoc change to the current Control-M checkpoint (currently active schedule). This includes start time changes, jobs to be added, JCL overrides, jobs placed on hold, etc
-Support schedule changes, overrides, and reruns required because of an open production problem
-Support data edit requests for files on Linux for resolving an open production problem
-On call

Qualifications
-Experience in production control working with Control-M or similar scheduling tool
-Strong Redhat Linux experience
-Strong Midrange experience (Cisco Hardware, J2EE framework, JAVA, Spring,Soap,XML, JMS, etc)
-Experience in operating mainframe applications re-hosted using Dell Clerity/ Oracle Tuxedo
-Experience working with high throughput, low latency systems
-Working knowledge of Information security standards
-Manage multiple tasks effectively and progress work in parallel
-Excellent interpersonal and communication skills
-Educational requirement: Typically has prior work experience in a production/service/operations support environment or within a technical delivery organization as a Developer or Senior Developer, specializing in the provision of a particular service capability.

Job: Amex Technologies
Primary Location: US-Arizona-Phoenix
Schedule: Full-time

Nearest Major Market: Phoenix
Job Segments: Database, Oracle, Developer, Mainframe, Linux, Technology

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Manager - GMS Operational Risk Management Job

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Date: Feb 22, 2014

Location: Phoenix, AZ, US

Manager - GMS Operational Risk Management-13016062

Description
Job Description & Responsibility:

Drive the overall implementation and governance of the operational risk framework within GMS. The position will provide oversight for GMS operational risk processes and controls. Responsibilities include, but are not limited to:
- Support GMS's implementation of the operational risk framework, ensuring compliance with the requirements of the Enterprise-wide Operational Risk Policy and related guidance.
- Maintain appropriate governance activities including business unit level oversight committee and operational risk profile and reporting
- Maintain business level procedural documents to support the implementation of the operational risk framework
- Engage in the conduct of risk assessments using the company’s standard methodologies; mitigate identified control weaknesses through the creation of appropriate action plans
- Support the documentation and analysis of operational risk events; prepare materials to support the escalation of events to business leaders and the company’s Operational Risk Management Committee, as appropriate
- Maintain GMS audit MAP and remediation tracking - ensuring all MAPs are being appropriately managed to ensure ontime closure
- Support the effectiveness of business area risk management programs through appropriate behaviors and actions.

Qualifications

Job Qualifications:
- 3+ years experience in operational risk management, internal control within the Banking or financial services industries.
- Solid operational risk or control related background
- Strong interpersonal skills / ability to develop relationships with peers in business unit and central operational risk management group
- Strong team player, and self-motivation with the ability to handle multiple workstreams and ad-hoc tasks simultaneously
- Strong analytical capabilities and attention to detail
- Demonstrated project management skills
- Strong presentation skills, particularly in the development of professional and thoughtful materials
- Strong communication skills and ability to convey clear insight and thought leadership.
- Ability to ask the “right” questions without having extensive knowledge in a particular business area
- BA or BS degree.
- Ability to travel

Job: Risk
Primary Location: US-Arizona-Phoenix

Other Locations
US-New York-New York
Schedule: Full-time

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Asc Customer Service Engineer

Job Location: Tucson, AZ

The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). Additionally: Learn to perform installations, preventative and remedial maintenance on EMC equipment at a wide variety of customer locations and environments. Work with assigned mentor, team members, customers and direct managers to gain full understanding of EMC products and culture. Adhere to administrative policies and escalation procedures.

• To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor


• Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance.


• Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event.


• Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed


• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.


• Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities.


• Perform other duties as required and directed by Senior Customer Engineers and Management.

Job ID: 109152BR

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Asc Customer Service Engineer

Job Location: Tucson, AZ

The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). Additionally: Learn to perform installations, preventative and remedial maintenance on EMC equipment at a wide variety of customer locations and environments. Work with assigned mentor, team members, customers and direct managers to gain full understanding of EMC products and culture. Adhere to administrative policies and escalation procedures.

• To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor


• Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance.


• Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event.


• Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed


• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.


• Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities.


• Perform other duties as required and directed by Senior Customer Engineers and Management.

Job ID: 109152BR

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EMC RSA Security CyberThreat Analyst Web Traffic Threat Analysis

Job Location: Scottsdale, AZ

Job Title: Web Traffic Threat Analyst Consultant – EMC RSA Security Professional Services

RSA, The Security Division of EMC is headquartered in Bedford, Massachusetts. RSA is the expert in information-centric security, enabling the protection of information throughout its life cycle. RSA enables customers to cost-effectively secure critical information assets and online identities wherever they live and at every step of the way, and manage security information and events to ease the burden of compliance. They offer industry-leading solutions in identity assurance & access control, encryption & key management, compliance & security information management and fraud protection. These solutions bring trust to millions of user identities, the transactions that they perform, and the data that is generated. RSA, The Security Division of EMC, was formed in September 2006 following EMC Corporation’s acquisitions of RSA Security and Network Intelligence.

The Web Traffic Threat Analyst is a designated customer-facing consultant and a technical member of RSA Identity and Fraud Protection Professional Services team. Its main roles are to help customers with ongoing optimization of their RSA fraud and risk management systems; provide rapid response to fraud and threat incidents and emerging threats; and supplement the customer team's experience with RSA’s vast security expertise and the collective wisdom and know-how of hundreds of organizations using RSA for fraud and risk management systems.
The Web Traffic Threat Analyst responsibilities within an account may include analyzing fraud patterns, identifying web based traffic fraud and threats around Online Banking, Mobile, eCommerce, and other channels. Will consult with customers around best practices to mitigate their fraud vulnerabilities, optimize their RSA Fraud Detection systems, and manage customer’s expectations throughout the implementation process of his / her recommendations.

This person primarily engages with the Fraud and Risk teams, as well as business and technical staff of the customer. He / She would work closely with RSA's CTO office, on research and best practices.

Summary:

We’re looking for a candidate with:

· Experience in web threat analysis

· Familiarity with http traffic analysis

· Ability to guide customers through complex projects in areas of Fraud and InfoSec

· Strong self-starter

Responsibilities:

· Develop and deploy threat detection strategies leveraging Silver Tail Systems solution for the worlds largest online financial and eCommerce companies

· Proactively identify emerging cyber threats and coordinate risk detection efforts across our customer base by federating knowledge and best practices

· Create and provide education for existing SilverTail customers on cyber threat management best practices. This includes proactive investigation techniques, risk rule creation, lifecycle management and providing the current threat landscape for a given customer based on SilverTail's web session intelligence

· Contribute to "Cyber Threat Update" publications for internal & external etification

· Conduct threat assessments and ongoing support for new customers

Qualifications:

· 8+ years of experience in cyber threats and risk analysis, specializing in Cyber Fraud, AML (Anti Money Laundering) and/or Information Security

· 4+ years experience executing analytic trend analysis and building risk models or leveraging rules engine to detect threats

· Experience and knowledge in incident handling/triage, network analysis and threat detection, metric development, and security vulnerability information dissemination.

· Strong understanding of Risk Management framework including detection, mitigation, work flows and process best practice

· Experience in communicating findings to an array of technical and non-technical audiences

· Candidates must have the ability to work as part of a team, as well as independently

· Knowledge of network protocols, TCP/IP fundamentals and Linux/shell scripting a plus

- - BS in Computer Science, Information Science or Information Management or other relevant experience in the cyber security/fraud field

- - Position is a customer facing field based role that requires approximately 30% national travel to client sites

Job ID: 111858BR

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Asc Customer Service Engineer

Job Location: Tucson, AZ

The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). Additionally: Learn to perform installations, preventative and remedial maintenance on EMC equipment at a wide variety of customer locations and environments. Work with assigned mentor, team members, customers and direct managers to gain full understanding of EMC products and culture. Adhere to administrative policies and escalation procedures.

• To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor


• Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance.


• Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event.


• Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed


• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.


• Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities.


• Perform other duties as required and directed by Senior Customer Engineers and Management.

Job ID: 109152BR

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Mortgage Banker - Scottsdale

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Position Details

Who We Are

We’re the #1 online mortgage lender in America, closing loans in all 50 states, and we’ve grown to be one of the largest full-service residential mortgage lenders in the country. There’s a simple reason we’ve won the J.D. Power Award for Highest Client Satisfaction four years in a row: We care about the people we work with. If you’re tired of a stuffy, bureaucratic workplace then you’ll be delighted to find something different. We strive to create a creative, fun and collaborative environment you simply won’t find anywhere else. We've been on Computerworld's "Top Places to Work in IT" for nine years running, hitting #1 in 2013 and have been named to Fortune's list of "100 Best Companies to Work For" for the past 11 years, ranking as high as #2.

What You'll Do/Need

Are you looking for a career where you can truly be proud of what you do and make an impact on your client’s lives? That’s what our mortgage bankers do every day. They speak to clients who are already looking to purchase or refinance their homes, so you won’t be doing any cold calling! You’ll be the financial expert developing a solution to help them achieve their personal and financial goals as well as guiding your client through the mortgage process. Responsibilities Consult with clients about current and future needs to help achieve their financial goals Give every client the best customer service in the industry Own and build your business within Quicken Loans with the support of our team Use state-of-the-art technology to conduct credit, underwriting and financial analyses to qualify clients for various loan programs Develop relationships and monitor past client mortgages for future opportunities Advise and educate clients on the home buying process and how to better manage their mortgages Assist clients through the loan process from application to closing Continuously challenge yourself to grow, learn and advance throughout your career Requirements Various work backgrounds and experience levels – no lending experience necessary Ability to work various schedules including nights and weekends, often for more than 50 hours a week Ability to attend six weeks of paid industry-leading training Passion, great communication skills, self-motivation, positive attitude and competitive spirit Desire to take your career to the next level

What You'll Get

Base salary plus a great incentive pay plan that averages $45­-$55K in the first year, $65-$80k in the second year and $85-$125k in the third year Excellent benefits package that includes a 401(k) match, medical, dental, vision and much more Six weeks of intense, industry-leading mortgage banker training Opportunities to participate in professional and personal development programs that include empowerment coaching, leadership training and ongoing personal growth training A team that supports you, challenges you and makes you laugh Why We're Different Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today. Quicken Loans is an equal opportunity employer.

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Asc Customer Service Engineer

Job Location: Tucson, AZ

The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC). Additionally: Learn to perform installations, preventative and remedial maintenance on EMC equipment at a wide variety of customer locations and environments. Work with assigned mentor, team members, customers and direct managers to gain full understanding of EMC products and culture. Adhere to administrative policies and escalation procedures.

• To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor


• Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance.


• Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event.


• Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed


• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.


• Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities.


• Perform other duties as required and directed by Senior Customer Engineers and Management.

Job ID: 109152BR

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Lead Technical Architect - Information Management Digital Capabilities Job

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Date: Feb 11, 2014

Location: Phoenix, AZ, US

Lead Technical Architect - Information Management Digital Capabilities-14000029

Description
IDN Infrastructure Engineering and operations is a part of IMS Integration team, responsible for leading the technology architecture and infrastructure solutions for Global Information Management, Digital Capabilities & Partnerships. Team is currently transitioning current tools, processes and migrating to a more robust platform. The team is engaged with several key initiatives within American Express and is responsible for server engineering, change control processes across the IMDC managed platform for various business/technical units; including Information Delivery Network, Global Credit Administration, and Enterprise MIS.
- Partnering with the technology and business teams to understand the requirements of technology / business including high availability requirements, time to market, performance characteristics and technical solutions
- Assist project and operational teams in monitoring current systems to better understand growth patterns and cycles, recommendations on tools and products to be leveraged in the environment in support of high availability, POA and operational excellence
- Work with the directors to identify technical solutions and business process improvements to support business and IT strategic direction
- Provide technical insight on current platforms to improve performance, availability and utilization optimizations
- Engineer technology solutions to include server builds, software installation and configuration adhering to AMEX compliance and security standards
- Contribute to development of architecture documents, user manuals, management reports and other technical documentation
- Maintain current inventory of infrastructure components, including physical and logical designs for asset management
- Work with vendors to drive value for American Express, drive down cost and improving reliability
- Manages (monitors and addresses) third party work in terms of quality and adherence to standards
- Ensures accurate asset information is recorded/documented for the platform/application supported.

Qualifications
- 7-8 + years of experience working with .NET platforms, windows administration with emphasis on web platforms, middle ware and Server architecture
- Hands on with SQL programming knowledge / DB technologies supporting enterprise infrastructure
- Thorough understanding of ASP .NET applications is a must
- Hands on with Windows Network services, Managing file systems, security and auditing,
- Experience with tools / production in Monitoring, Optimizing and fine tuning system performance is highly recommended.
- Must be able to understand and document business requirements and processes to the desired software/hardware solution.
- Windows scripting is a plus
- Typically has a Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience).

Job: Amex Technologies
Primary Location: US-Arizona-Phoenix
Schedule: Full-time

Nearest Major Market: Phoenix
Job Segments: Architecture, IT Architecture, Manager, Engineer, Developer, Engineering, Technology, Management

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Intel @ 2014 NSBE Conference

Date: Jan 29, 2014

Location: Phoenix, AZ, US

Intel @ 2014 NSBE Conference - 726935

Description

This posting has been created for candidates attending the 2014 National Society of Black Engineers (NSBE) National Conference in Nashville, Tennessee scheduled from March 26 - 30, 2014.

You have a unique way of looking at the world. We want to see it! The diversity of our workforce is growing. Yet what brings us together is a shared commitment to creating market-driving products and innovative technologies to transform the lives of everyone on the planet. That commitment takes some serious brainpower.
We need great ideas like people need oxygen. We need your skills, your experiences and your unique point of view.

Our people are our greatest asset. And their backgrounds and perspectives are as diverse as the global market. Intel offers a broad range of opportunities in the following technical disciplines:
- Applied Physics
- Chemical Engineering
- Chemistry
- Computer Science
- Computer Engineering
- Construction Management
- Electrical Engineering
- Electronic Engineering Technology
- Environmental or Safety Engineering
- Human Computer Interaction
- Human Factors
- Industrial Engineering
- Information System/MIS
- Materials Science
- Math/Statistics
- Manufacturing Technology
- Mechanical Engineering
- Mechanical Technology

Visit us at our booth during the career fair!

By applying to this prescreen posting, you are expressing interest in job opportunities with Intel.

Qualifications

You should possess or in the process of obtaining a B.S., M.S., or PhD and related working experience.

Job Category: Engineering
Primary Location: USA-Arizona, Phoenix
Other Locations: USA-California, Folsom, USA-Oregon, Hillsboro, USA-California, Santa Clara, USA-Texas, Austin
Full/Part Time: Full Time
Job Type: Experienced
Regular/Temporary: Regular
Posting Date: Jan 28, 2014

Apply Before
: Apr 12, 2014

Business Group Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement: N/A

Nearest Major Market: Phoenix
Job Segments: Engineer, Electrical, Computer Science, Industrial Engineer, Electrical Engineering, Engineering, Technology

Apply now

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Quality Assurance Technician - Tempe

Talent Area : Manufacturing/Production Operations
Location : Tempe, AZ, USA
Other Location :
Requisition Number : 00019628
Full or Part Time : Regular Employee FT

Position Description

Position Description:

Position Description: Responsible for conducting qualitative and quantitative testing of raw materials and finished goods.
- Conduct qualitative and quantitative testing of beverages, syrups, and raw materials throughout the entire production process.
- Analyze syrup beverage and/or water attributes.
- Audit container rinsers, air blowers, filters, and coders to ensure proper operations.
- Conduct package quality inspection and quality audits and isolate product that does not meet standards.
- Receive and test CO2 and all raw materials prior to production process.
- Maintain highest possible house keeping standards to prevent microbial contamination.

Position Requirements:

- High school diploma or GED required.
- Bachelor's degree in science related field preferred.
- 1 - 3 years prior production/manufacturing experience OR 2+ years relevant lab technician experience.
- Food/beverage industry experience a plus.
- Demonstrated attention to detail and accuracy.
- Strong analytical skills.
- Ability to read, write, and keep records.
- Good computer skills including literacy with Excel and Word.
- Familiarity with lab safety and handling of hazardous materials.

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Manufacturing Operations Manager - Phoenix, AZ

Talent Area : Manufacturing/Production Operations
Location : Tempe, AZ, USA
Other Location :
Requisition Number : 00019894
Full or Part Time : Regular Employee FT

Position Description

Reports to Plant Manager and develops and executes 1yr and 3yr business plans supporting national/regional/local objectives including the development & implementation of strategies, processes & programs.

POSITION ACTIVITIES/RESPONSIBILITIES:

Interactions:

Motivate, direct, coach and develop a diverse, high performing leadership team to meet established goals and build organizational capability.

Satisfy the needs and service requirements of the internal and external customers.

Represent the company and its interests in the community while remaining environmentally responsible in all efforts.

Operational Excellence:

Develop a culture that embraces the tenets of operational excellence.

Sustain a consistent, long-term vision through continuous process improvement.

Demonstrate behaviors needed for effective implementation of change.

Effectively translate plant goals and objectives to all levels of the organization ensuring alignment on relevant performance data.

Routinely review business results with plant personnel to maximize supply chain performance.

Safety and Compliance:

Ensure compliance to company and regulatory policies.

Foster an environment that supports an engaged safety culture.

Ensure manufacturing processes are compliant with company specifications and meet customer expectations.

PREFERRED EDUCATION AND/OR EXPERIENCE:

Bachelor's Degree (Business or Technical)

Master’s Degree (Business or Technical)

8+ years manufacturing (production, quality, and/or maintenance) experience

ISO or other management system experience

Lean, Six Sigma certified

Food and/or beverage manufacturing experience

Relevant SAP application experience

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Fraud: Account Protection Specialist – Credit Bust Out (CBO) Customer Team Job

Date: Jan 19, 2014

Location: Phoenix, AZ, US
Fraud: Account Protection Specialist – Credit Bust Out (CBO) Customer Team-13016563

Description
American Express has been existence for 163 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees.

At American Express, we invest in you! Recognized as one of the "world's most admired companies," you can earn $19.38 per hour or more based upon experience and also lucrative bonuses based upon your performance. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. Currently we have openings for Account Protection Specialists in our Global Fraud Protection Services Department.

The Fraud Credit Bust Out (CBO) Customer Team is responsible for identifying possible high risk account activity and minimizing the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. Additionally, the Fraud CBO Customer Team handles inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer. The Account Protection Specialist will be responsible for investigating any number of activities related to inappropriate usage of the American Express Card Products and working with customers to resolve any issues identified.

This role requires Account Protection Specialists to be flexible in an environment that is not ordinary and one that fosters change. Qualified candidates must be able to maintain acceptable performance standards including but not limited to; effectiveness, efficiency and world class customer service results. Additional responsibilities include; identifying fraud trends and developing continuous process improvements while meeting or exceeding performance guidelines.

Must be available to work any shift within the following hours: M-F 6AM-10PM, Sat 7AM-3:30PM and Sun 8:30AM-5PM. Fraud operates 7 days a week, including all holidays.

Qualifications

* Requires 2 years of Customer Service experience.
* Fraud and/or Credit experience preferred.
* Must be willing and able to work any shift within our hours of operations, which includes nights and weekends.
* Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals.
* Ability to effectively communicate American Express concerns while ensuring customers that they are valued.
* Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer.
* Computer literate with a solid working knowledge of current Internet technology and the ability to research information for business related purposes.
* Must be comfortable making decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently.
* Resilient with the desire to continually improve personal performance, customer satisfaction and business brand and demonstrated patience and ability to solve customer concerns.
* Ability to navigate in multiple computer systems while interacting with the customer simultaneously.
* Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate.
* Must have strong time management skills and the ability to work under pressure and with limited supervision.
* Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations.

Job: Operations
Primary Location: US-Arizona-Phoenix
Schedule: Full-time


Nearest Major Market: Phoenix
Job Segments: Credit, Research, Call Center, Finance, Customer Service
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Fraud: Account Protection Specialist – Credit Bust Out (CBO) Customer Team Job

Date: Jan 19, 2014

Location: Phoenix, AZ, US

Fraud: Account Protection Specialist – Credit Bust Out (CBO) Customer Team-13016563

Description
American Express has been existence for 163 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees.

At American Express, we invest in you! Recognized as one of the "world's most admired companies," you can earn $19.38 per hour or more based upon experience and also lucrative bonuses based upon your performance. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. Currently we have openings for Account Protection Specialists in our Global Fraud Protection Services Department.

The Fraud Credit Bust Out (CBO) Customer Team is responsible for identifying possible high risk account activity and minimizing the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. Additionally, the Fraud CBO Customer Team handles inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer. The Account Protection Specialist will be responsible for investigating any number of activities related to inappropriate usage of the American Express Card Products and working with customers to resolve any issues identified.

This role requires Account Protection Specialists to be flexible in an environment that is not ordinary and one that fosters change. Qualified candidates must be able to maintain acceptable performance standards including but not limited to; effectiveness, efficiency and world class customer service results. Additional responsibilities include; identifying fraud trends and developing continuous process improvements while meeting or exceeding performance guidelines.

Must be available to work any shift within the following hours: M-F 6AM-10PM, Sat 7AM-3:30PM and Sun 8:30AM-5PM. Fraud operates 7 days a week, including all holidays.

Qualifications

* Requires 2 years of Customer Service experience.
* Fraud and/or Credit experience preferred.
* Must be willing and able to work any shift within our hours of operations, which includes nights and weekends.
* Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals.
* Ability to effectively communicate American Express concerns while ensuring customers that they are valued.
* Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer.
* Computer literate with a solid working knowledge of current Internet technology and the ability to research information for business related purposes.
* Must be comfortable making decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently.
* Resilient with the desire to continually improve personal performance, customer satisfaction and business brand and demonstrated patience and ability to solve customer concerns.
* Ability to navigate in multiple computer systems while interacting with the customer simultaneously.
* Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate.
* Must have strong time management skills and the ability to work under pressure and with limited supervision.
* Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations.

Job: Operations
Primary Location: US-Arizona-Phoenix
Schedule: Full-time

Nearest Major Market: Phoenix
Job Segments: Credit, Research, Call Center, Finance, Customer Service

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Optimization Manager - Global Supplier Relations - Global Business Travel Job

Date: Jan 18, 2014

Location: Phoenix, AZ, US

Optimization Manager - Global Supplier Relations - Global Business Travel-13017288

Description
American Express Global Business Travel (GBT) is a leading Business Travel provider with extensive relationships with all major travel suppliers – air, car and hotel. The management of the revenues associated with these suppliers is the responsibility of the Global Supplier Relations (GSR) group.

Within GSR, the Global Revenue Management (GRM) team is responsible for providing insights into our supplier performance and supporting negotiations which maximises the revenue earnings for American Express.

Right now, we are looking for an experienced Optimization Manager to join a global GRM team, based out of the Phoenix office. This is a key role where you will be supporting the Supplier Management & Procurement (SMP) teams and will be exposed to the senior leadership team on a regular basis.

* Provide detailed commercial insight, consulting, market intelligence and overall support within complex Air/Hotel/Car negotiations
* Collaborates with applicable SMP Relationship Owner and SMP Manager – Business Development and Strategy to model and develop potential commercial agreement structures that support the value proposition AMEX offers to its Preferred Suppliers
* Evaluate results and performance drivers of key deals within North America; develop and conduct end-to-end performance results audit process to manage existing agreements more effectively
* Provides insights into performance drivers, prepares, and supports SMP Relationship Owner in delivering key communications to the Americas Leadership Team
* Works with SMP Relationship owner and broader SMP leadership team to produce optimisation plans that maximises revenues from our suppliers for each/all pos markets
* Identifies opportunities to increase revenues by targeting existing Air/Hotel/Car preferred suppliers to promote at point-of-sale. This includes integration of the customer value programs (e.g. Preferred eXtras) to develop a holistic preferred supplier-customer optimization strategy
* Seeks to identify new revenue opportunities in a market and how AMEX can increase revenue from suppliers where there is limited or no relationships
* Implements new processes and procedures within the Region in partnership with Americas team colleagues

Qualifications

* Minimum 3-5 years experience
* Excellent analytical mindset with broad commercial acumen, which is combined to provide meaningful insights on performance
* A self starter who is able to work independently
* Able to work with data at a detailed level however is able to keep an eye on the broader strategy
* Excellent communication skills; must be able to translate complex data into key messages that will be delivered to the Leadership
* Will provide gravitas and credibility to the role and can develop strong relationships with colleagues who work remotely
* Strong decision maker; able to make trade-offs between suppliers to maximise revenues
* Air/Hotel Industry experience desired
* Strong influencer and champion of change

Job: Sales
Primary Location: US-Arizona-Phoenix
Schedule: Full-time

Nearest Major Market: Phoenix
Job Segments: Travel, Travel Industry, Consulting, Credit, Business Development, Technology, Finance, Sales

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Musicology job

Early Childhood Music & Movement Teacher

Scottsdale, AZ

Posted : January 15, 2014

We are seeking a Playful, Confident and Creative teacher/facilitator, with a passion for play, music and working with babies, toddlers and adults!  This job is for Saturdays 2:30pm-5:30pm, and possibly Thursdays 12pm - 3pm.  Training will take place on other days 1-2 times per week at first, then only once a week after that.

• Facilitate high-energy parent-child playful music classes. We provide the lesson plans!
• Must be a happy, playful, positive team player with a sense of humor who enjoys singing, educating parents and multi-tasking.
• Have the ability to engage children and adults through songs, movement and various age-appropriate musical activities.
• This is a part-time position for Saturday afternoons and possibly Thursday afternoons. Training will take place on other days.

Minimum Requirements:
• Experience with babies and/or young children is a must, this may include being a parent yourself. Dependability and personality count more than previous work experience for these positions.
• Pleasant and tuneful singing voice
• Commitment to on-going learning and program development
• Must possess a sense of humor, be enthusiastic, engaging, patient and outgoing coupled with extremely strong interpersonal skills; in addition this person must have the ability to work with all types of personalities.

IMPORTANT: Only apply if you are able to work Saturday afternoons, and please include a cover letter explaining why you are a good fit for this type of early childhood music & play program.  We recommend you view our website to learn more about our program at www.musicologyaz.com.

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Fraud: Account Protection Specialist Job

Date: Dec 20, 2013

Location: Phoenix, AZ, US

Fraud: Account Protection Specialist - FAST Team-13016448

Description
American Express has been in existence for 163 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and employees.

At American Express, we invest in you! Recognized as one of the "world's most admired companies," you can earn $19.38 per hour or more based upon experience. There are additional opportunities to earn lucrative bonuses based upon your performance. Our employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. We currently have openings for Account Protection Specialists in our Global Fraud Protection Services Department.

In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to phone calls from existing American Express Card members, making it easy for them to do business with us, recognizing their value to us and solving their Fraud concerns. As an Account Protection Specialist, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the card member.

Duties may include, but are not limited to the following:

* Utilizing fraud management techniques to identify possible fraudulent situations and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action
* Handle outbound and inbound calls on accounts while maintaining a professional working relationship between American Express and the customer
* Investigating allegations of fraud, counseling fraud victims and/or possible fraud victims, performing identity restoration duties and victim case management
* Flexible in an environment that is not ordinary and one that fosters change
* Ability to maintain acceptable performance standards including, but not limited to: effectiveness, efficiency and world class customer service results
* Identify fraud trends and develop continuous process improvements

Qualifications

Qualifications:

* Two years of Customer Service experience.
* Fraud and/or call center experience a plus
* Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals
* Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving
* Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer
* Proficient PC skills with a solid knowledge of current Internet technology and the ability to research information for business related purposes
* Ability to make decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently
* Resilient with the desire to continually improve personal performance, customer satisfaction and business brand, and demonstrated patience and ability to solve customer concerns
* Ability to navigate in multiple computer systems while interacting with the customer simultaneously
* Must be able to effectively listen to the customer, make a connection, acknowledge and emphasize when appropriate
* Strong time management skills and the ability to work under pressure with limited supervision
* Ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations

Fraud operates 7 days a week, 5:00am - 10:00pm and schedules vary based on function.

Qualified candidates must be willing and able to work any shift within those hours of operation based on business needs, including all holidays.

Currently, opportunities exist within the Fraud Account Security Team (FAST) in Phoenix, Arizona.

Job: Operations
Primary Location: US-Arizona-Phoenix
Schedule: Full-time

Nearest Major Market: Phoenix
Job Segments: Credit, Research, Call Center, Finance, Customer Service

Apply now »

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