Job Title: Senior User Experience Designer, Desk.com

Job Category:	Technology - User Experience
Location:	US - California - San Francisco (HQ)
Description Desk.com is a fast-paced startup inside Salesforce.com, which means you get the best of both worlds: small teams, fun projects, and fast execution backed by the vast resources of a $1.7 billion company. We have the fresh vibe of a startup and the dependability of an established player. We are headquartered in San Francisco and have really cool offices south of Market.   We are seeking a highly-motivated UX Designer with a strong understanding of interaction design, to contribute in shaping the user interface of our product and strengthening our online presence across web, tablet, and mobile devices. We drive our product by the user experience, and need someone with the skills who can keep up and push the vision forward.  You will work directly with other members of the product team to build experiences that reinforce the Desk.com brand and help wow our customers. You will get to work in an exciting and engaging agile startup-like environment where you will be encouraged to expand your skills, test your creative boundaries, share new ideas, and most importantly – have fun. What You’ll Be Doing   Working closely with a product manager to prototype solutions to customer problems, with varying degrees of fidelity. Prototypes can be anything from quick sketches, to clickable HTML/CSS/Javascript. Pairing up with a product manager to conduct user testing sessions. You’ll meet frequently with customers to share your prototypes with them and get their feedback. You’ll take that feedback, quickly iterate, and go back to the customer with your new ideas. Rinse and repeat until you find just the right way to solve their particular problem. Helping product managers define new features, or whole products, for our engineering team. We try to keep documentation to a minimum and rely heavily on our prototypes for guidance, so you play a critical role here. Overseeing the development of your concepts by our engineering team. Answering questions, clarifying designs, and sometimes jumping into the code yourself to polish a few details are all par for the course. Getting together periodically with other designers on the team to geek out, provide constructive criticism, and help further grow our design culture and community here at Desk.com. An Ideal Candidate   Your visual design skills are nothing to sneeze at. Interaction design is the most important discipline for this role, and you likely won’t be asked to redesign our entire product line. However, we don’t have separate visual designers and you will frequently be asked to apply the Desk.com creative vision and aesthetic to new design patterns and use cases. Your efforts here should not disappoint. You get excited to work with some of the coolest clients on the web on a product that people love using. With customers like 37signals, Rdio, Square, Pandora, and many more, we’re building software that real companies are using and we need you to contribute to our evolution. You must be excited about your role! Anybody can build something that’s “good”, but true passion breeds “incredible”. You like to deliver real results, and work fast. You know how to iterate quickly on concepts, and think in terms of “hours and days,” not “weeks and months.” Bonus if you have familiarity and experience with many of the techniques for rapid and collaborative design associated with Lean UX. You’re technical. So, you’ve got some design and prototyping chops but do you have the ability to bring your work to life? This is a great opportunity to expand your front-end skills, and learn from an exceptionally talented team. You’ll need to be able to build those great experiences with HTML, CSS, and Javascript. Bonus if terms like HAML, CoffeeScript, and AngularJS not only make sense to you, but excite you. This goes without saying, but you must be able to communicate your ideas and designs with the team. On occasion, will have to receive feedback from our customers. For that reason alone, you must have excellent written and oral communication skills. Curiosity, creativity, and ambition. Expensive diploma or not, true talent isn’t always something that can be taught in school. Ideally you would have done similar work formally or informally; but maybe you’re gifted, self taught or have been freelancing for years. If you think you have what it takes let us know. Desk.com is part of Salesforce.com, which has been recognized, for the third consecutive year in 2011, as one of FORTUNE's 100 best places to work.   Our goal is to help our customers deliver exceptional support and make their customers smile – do you want to be part of making people smile? If so, send your resume to us. Your must include a design portfolio, which contains not only finished product but also showcases your thought process and mastery of interaction design for Internet applications (Note: This should link to the Salesforce job listing).

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