Director, Project Operations - CMAT

• Apply now

Date: Feb 12, 2014

Location , Texas, US

Req ID: 6222

Purpose of Role

To empower and inspire the project operations team and line organizations to drive continuous improvement initiatives as the key enabler to the continued growth of our business.

 

Understands the business in a way that clearly identifies problem areas of greatest potential of return and then arm the organization with the focus, skills and tools to consistently solve the opportunities and realize those returns.

 

 

Project Operations Mission

Deliver large volume on-time innovative products and services with industry leading quality and with a best in class cost structure.

 

 

Responsibilities

 

The AT&T CU Operations encompasses all Projects, Network Operations and Equipment Deliveries for the AT&T CU. As such it contains more than 2500 resources responsible for all deliveries to AT&T. The complexity of the organization requires a strong operations oriented, technically astute, business savvy Executive Director of Operations to help optimize the work of the VP of Operations, their leadership team and the overall work of the organization (in that order). The ED of Operations Support will work cross functionally throughout the organization and beyond to plan for success, develop and track success indicators, drive projects and identify and remove barriers to success. The role will work closely with the VP of Operations, the senior leadership of the organization and senior leaders from across the company. A successful candidate will gain intimate knowledge of all aspects of the CU's business with an eventual transition to a high level operating role in the company.

 

1. Develop and maintain an operational mid-range plan to be used as the operational roadmap/engine for driving key improvement initiatives to ensure operational matureness and readiness to support the next 12-18 months of business growth.

The mid-range plan is the frame work to create strategic alignment, measure business processes using metrics aligned with business goals, and identify performance gaps that have major impact on the customer experiences and on achieving desired business results.

The goal is to drive ownership with line organizations and ensure a common view of key initiatives and performance metrics are aligned with customers evaluation process of Ericsson.

The mid-range plan will be re-calibrated each 12 months in the fall to ensure alignment with changes in business climate for the future year.

 

 

2. Lead the industrialization of the Ericsson's 'ways of working' to ensure that processes are streamlined and that unnecessary time consuming steps are eliminated in order to reduce the overall complexity and cost structure of our programs/projects.

Ensure that our delivery machinery is capable of large volume repetiveness with industry leading quality delivery precision for all activities within a project to our customer.

Implement a lean six sigma approach to our ways of working within all delivery organizations for all improvement projects and ensure consistency in the approach taken to define and measure cost of poor quality associated with a improvement ideas.

Provide financial advice to the process improvement teams in their efforts to identify, prioritize, and select those initiatives that will drive the maximum value for the customer.

 

 

3. Lead the transitioning of the project operations organizations from "what happened" to "what will happen next" and "how and why did it happen" to "what's the best/worst that can happen?" by automate and simply data and information management.

Enable the organization to routinely use analytics as the distinctive business capability and competitive advantage to other vendors and customers in predicting and guaranteeing the outcome.

1. Point lead for SH requirements gathering and CU roadmap definition

2. Program / Project setup in Site Handler for all volume based programs.

- Defines/Creates Reporting Templates

- Reports on SH data integrity and quality issues.

3. Identify and implement the next generation work management system enabling organization to manage different types of work/activities, and various processes and methodologies, all within a common solution framework

 

4. Create a Best-In-Class production based resource- and business opportunity modeling/forecasting process by consolidating data input from customer, marketing, sales, finance, and supply and program plans in Site Handler.

Improve the resource predictability and resource accuracy by implementing a MORE resource bucket concept across applicable programs.

Competence

 

- Systems Integration experience is essential, along with technical skills including systems, solutions, service products, service domains and networks.

- Bachelors degree, preferably in a science, business or telecommunications discipline, or a minimum of eight years of progressive experience in a related field.

- Ten years of experience in project management, and/or related functional areas in a telecommunication systems company. -Extensive knowledge of process flow well developed understanding of contracts, scheduling and finance/expense management.

- Current PMP Certification (or is actively pursuing professional project management certification (PMP) - recommended to be completed within 1 year).

- Leadership skills, negotiation skills, customer orientation and conflict management skills and business-minded/profitability skills required.

- Effective communicator, both verbally and in writing required.

- Travel to customer site or CU locations may be required.

- Ability to maintain performance level under varying degrees of pressure and uncertainty, and effectively dealing with situations for which minimal guidelines exist

 

- Decision making (by making appropriate use of all available information and data; anticipating the future and preparing accordingly; recognizing the impact of decisions upon the rest of the organization; receiving broad guidance; being accountable for project results.

 

- Leadership skills - causing influence within the group and outside of his/her work group; assisting with training of new employees and employees new to the Construction job function; serving as a positive role model; constructive interactions with co-workers; demonstrating a positive, proactive leadership role including taking the initiative to identify matters of importance; resolving problems in a timely fashion; fostering a sense of teamwork; working well in an unstructured environment; engaging in group activities; translating functional/operational goals into team goals; establishing and recommending changes to processes as needed to meet new challenges; demonstrating critical thinking, openness to change, and alternative solutions; leading by example; demonstrating company values and policies; initiating action; and assuming ownership for decisions and results.

 

 
 
  Primary country and city: United States (US) || Texas || No Selection || ServEng

Job Segment: Operations Manager, Telecom, Telecommunications, Manager, Operations, Technology, Management

Apply now