Job Location: Southboro, MA
GENERAL SUMMARY
Responsible for evaluating, identifying, and solving small to medium system and process issues utilizing system and business consulting and industry/business best practices and solutions. Represents the business unit interests in IT projects and programs. Captures the business value and ensures that solutions benefits are realized.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Responsible for development of initial project proposals, detailed business cases and high-quality business requirements for new projects.
Perform business process analysis, documentation, and create design recommendations.
Responsible for creation of requirements for small to medium projects and enhancements.
Responsible for ensuring successful adoption of new releases including business communication, user training and user acceptance testing.
Consult with business units as a subject matter expert, providing insight into potential process and technology solutions to business problems.
Complete data analysis and tracking of Key Performance Indicators, adoption metrics, and business case benefit realization.
Provide ongoing clarifications to counterparts in Service Delivery Group on business requirements.
Facilitation of production issue resolution with Service Delivery Group.
SKILLS
Results driven.
Problem solving skills.
Interpersonal skills.
Financial and analytical experience.
Communication skills.
*LI-DNP
Job ID: 109673BR
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