Date: Jan 17, 2014
Location: United States
Manager, Management Information and Business Insights-14000313
Description
The Manager is responsible for delivering exceptional service to a portfolio of our most prestigious Global and Multinational Clients. This is achieved through the leadership of a team of up to 14 direct reports who manage
MI reporting and analytics requests for our Client Key Contacts, in an efficient and effective manner. Exceptional servicing of our Client Key Contacts plays a critical role in Client Satisfaction, growth and retention.
- The ideal candidate is a passionate and experienced people leader who enjoys helping direct report’s achieve their full
potential.
- The ideal candidate has experience influencing other departments without direct authority, driving the business forward to meet client needs.
- The candidate will have the ability to influence direct reports to deliver insight and analytics into client travel management programs by collaborating with client management on program opportunities.
- The candidate will partner with Advisory Services and Account Development Managers to design and deliver compelling solutions for clients.
- The candidate must thrive in continual change, and enjoy coaching their team to do the same.
- The candidate will lead a team of Business Analysts that support clients with reporting on Management Information and Business Insights, often consisting of complex processes which require a passion for solving problems and a discipline to understand both details and big picture.
- Collaborate with key partners on development of capabilities and platforms that will allow for automation and scaling of analytics.
- Lead the conception and development of data tools / treatments that will drive value and enable greater client engagement and influence premium revenue opportunities.
- Ability to identify opportunities in client travel programs by leveraging data analysis and insights.
Qualifications
The successful candidate must demonstrate the following:
- Strength in Process Management; prefer formal Six Sigma background.
- The ability to synthesize data, using data to understand and drive critical process improvements.
- Ability to drive insights from the data and provide actionable steps.
- Experience leading large and diverse teams, and driving them toward continual improvement with high employee engagement; Previous experience in leading a team virtually is required.
- Proven ability to collaborate across functions and teams.
- Experience in a Business to Business client servicing environment; Global experience is highly preferred.
- Experience executing against large scale reengineering initiatives.
- Exceptional communication skills, ability to influence internal and external clients with ease.
- Experience with cost management and P&L maintenance.
- Business Travel experience a plus.
- Ability to identify analytical capabilities and platforms to help automate / scale business and work with technology partners on recommended solutions.
- Consistently review team output, analyzing what is working / not working to identify key drivers.
- Self starter with the ability to drive results; High-energy and proactive with the ability to work well under pressure.
- Excellent business writing and presentation skills with the ability to communicate effectively with all levels of managements and influence strategy.
Axcess@Home Requirements:
- Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
- Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
- Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
- Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
- High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
- Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)
Job: Sales
Primary Location: United States
Schedule: Full-time
Job Segments: IT Manager, Information Technology, Manager, Network, Telecom, Technology, Management
Description
The Manager is responsible for delivering exceptional service to a portfolio of our most prestigious Global and Multinational Clients. This is achieved through the leadership of a team of up to 14 direct reports who manage
MI reporting and analytics requests for our Client Key Contacts, in an efficient and effective manner. Exceptional servicing of our Client Key Contacts plays a critical role in Client Satisfaction, growth and retention.
- The ideal candidate is a passionate and experienced people leader who enjoys helping direct report’s achieve their full
potential.
- The ideal candidate has experience influencing other departments without direct authority, driving the business forward to meet client needs.
- The candidate will have the ability to influence direct reports to deliver insight and analytics into client travel management programs by collaborating with client management on program opportunities.
- The candidate will partner with Advisory Services and Account Development Managers to design and deliver compelling solutions for clients.
- The candidate must thrive in continual change, and enjoy coaching their team to do the same.
- The candidate will lead a team of Business Analysts that support clients with reporting on Management Information and Business Insights, often consisting of complex processes which require a passion for solving problems and a discipline to understand both details and big picture.
- Collaborate with key partners on development of capabilities and platforms that will allow for automation and scaling of analytics.
- Lead the conception and development of data tools / treatments that will drive value and enable greater client engagement and influence premium revenue opportunities.
- Ability to identify opportunities in client travel programs by leveraging data analysis and insights.
Qualifications
The successful candidate must demonstrate the following:
- Strength in Process Management; prefer formal Six Sigma background.
- The ability to synthesize data, using data to understand and drive critical process improvements.
- Ability to drive insights from the data and provide actionable steps.
- Experience leading large and diverse teams, and driving them toward continual improvement with high employee engagement; Previous experience in leading a team virtually is required.
- Proven ability to collaborate across functions and teams.
- Experience in a Business to Business client servicing environment; Global experience is highly preferred.
- Experience executing against large scale reengineering initiatives.
- Exceptional communication skills, ability to influence internal and external clients with ease.
- Experience with cost management and P&L maintenance.
- Business Travel experience a plus.
- Ability to identify analytical capabilities and platforms to help automate / scale business and work with technology partners on recommended solutions.
- Consistently review team output, analyzing what is working / not working to identify key drivers.
- Self starter with the ability to drive results; High-energy and proactive with the ability to work well under pressure.
- Excellent business writing and presentation skills with the ability to communicate effectively with all levels of managements and influence strategy.
Axcess@Home Requirements:
- Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
- Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
- Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
- Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
- High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
- Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)
Job: Sales
Primary Location: United States
Schedule: Full-time
Job Segments: IT Manager, Information Technology, Manager, Network, Telecom, Technology, Management
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