Manager Delivery Practice

Job Location: Home GeoZone3

GENERAL SUMMARY

This position is a critical part of the onsite Managed Services team. The Delivery Manager's role is one of the most significant on-site role and is responsible for both the operational performance of the customer's storage and cloud infrastructure and the client relationship. The Delivery Manager is responsible for ensuring that the MS (ITIL based) processes are followed at all times and that EMC consistently meets or exceeds the Service Level Agreements that have been negotiated with the client. Those chosen for this role must have a variety of skills, including technical, communications, process, and financial. Delivery Managers will have a history of managing in a performance based environment and a strong background in managing and motivating teams in a matrix environment. Fundamentally, the Delivery Manager must have the following three competencies: 1. Technical competency in the data center/storage arena; 2. Process skill and analytics; and 3. Communications and management skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Primary interface for all client contact related to the services contract

Primary P&L accountability for the performance of the service contract

Responsible for ensuring that EMC complies with the SLAs in place with the client

Managing the storage administration team that handles the day to day operational assignments of the storage infrastructure for which EMC is responsible

Enforcing compliance with established policies, practices, and processes defined by EMC for managing storage

Analyzing and reporting actual to contracted SLA performance levels

Analyzing the operation for continuous improvement

EMC Proven Professional Certification desired.

SKILLS

Responsible for leadership of the storage team including management of any remote support teams.

Will be providing delivery services and transitional services.

Interface with Executive Sponsors and run Program Meetings.

Ability to lead, motivate and direct a workgroup.

Analytical ability.

Ability to prioritize projects and deliverables.

Communication skills.

Job ID: 118949BR

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