Job Title Application Service Manager

Job Description	The Application Service Manager within IT Foundation fulfills the critical role of managing global services (Application Performance Monitoring, Restuarant Technology Platform, Global Infrastructure Lab).
Responsibilities	Responsible for writing technical leadership and guidance for TCIP network performance monitoring solutions and services. Responsible for the planning and design application based test and synthetics as it pretends to application performance monitoring and matrix. Responsible for all aspects of service, design, delivery, deployment and supplier management associated with providing a comprehensive set of capability to address identified customer needs. Delivering a full application service lifecycle experience by bridging the needs and requirements of the Service Manager or Partner with the needs and capabilities of Suppliers. Managing the initial Service implementation and subsequent enhancements. Taking accountability for the portfolio health of his/her services to meet current and future business needs in close collaboration with the stakeholders. Meeting operational success criteria and Service Level Agreements (SLA's) Taking financial accountability for the Service The main accountabilities of the Service manager are to manage the Service lifecycle (build, deploy and operate).
Minimum Requirements	·  BS in Computer Science, Information Technology, Mathematics, or other technical degree. ·  5 years Service Management experience including the planning, implementation and management of vendor provided (outsourced) infrastructure services. ·  1 - 3 years experience in Application Performance Management field·  1 - 3 years experience developing and executing various system test and validation procedures to ensure performance expectations are met·  1 - 3 years experience managing and performing GAAP cost accounting and budget/financial management ·  Solid foundation in application technology stacks (network stack, Web technologies, DBMS technologies)   ·  Excellent knowledge of current and emerging technologies for application architecture design·  Strong logical and analytical skills with the ability to quickly change and adapt to new requests and business opportunities ·  ITIL v3 service management training
Country	United States
State	Illinois
City	Oak Brook
Requisition Number	2755BR
EOE Statement	McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

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