About DIRECTV and the role:
DIRECTV is more than entertainment - we are a
technology company with a core focus on innovation and excellence. DIRECTV U.S.
and Latin America creative teams were recently commended for excellence at the
annual PromaxBDA Conference. This year, DIRECTV collectively took home 12
awards. We have incredible leadership with a strong balance of
talent, capital, and a passion for achieving results.
There are a lot of great things happening at DIRECTV!
To support these exciting changes, we need someone who is technically savvy and
motivated to join our Broadcast Operations Team in Long Beach, California. In this
role, you will have a front line impact on day to day management of
applications and systems that affect DIRECTV’s delivery of entertainment and
support to over 30 million DIRECTV subscribers.
The operations aspect of the role revolves around a
cultivating a deep technical understanding of interdependent systems used to
deliver services. The collaborative aspect of the role brings together company
knowledge from each specialty to support world-class programming for our
customers.
Day to Day for the Broadcast Systems Analyst,
Technical Operator may look like this:
·
Immediate restoration and recovery of services using all available
instrumentation, processes or resources.
·
Verification, monitoring & troubleshooting of issues involving
video & audio signal paths, data services (i.e., video-on-demand,
streaming) and related elements, such as mobile apps.
·
Assume lead role during
service impacting incidents, which includes leading escalation
calls/notifications to stakeholders across the organization; prioritizing
alerts and triages; driving calls to resolution and ensuring issues
are appropriately documented.
·
Make recommendations to
improve services, mitigate risks, improve processes, and/or allocation of
resources.
·
Proactively seek
continuous process improvements to further reduce service restoral
metrics.
·
Continuously assess the
health of monitoring and control systems, identifying service-impacting
anomalies and alerting appropriate personnel as needed
·
Coordinate operational
change requests and communicate these changes across work groups.
·
Maintain and develop
relevant knowledge of signal delivery, related broadcast elements or streaming
systems.
·
Maintain accurate and
detailed incident entries regarding shift activities & providing status as
needed.
Year
1 Goals:
·
Demonstrate
progressive/increasing understanding of our core services, process workflows,
and mission critical applications such as: automation, DMACS, incident/change
management, traffic, VoD.
·
Demonstrate
ability to trouble shoot problems of increasing complexity in a consistent, proactive,
and collaborative.
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