- Job Number: Various
- United States
- Posted: Nov. 27, 2013
- Retail Store
Job Summary
As
businesses discover the power of Apple computers and mobile devices,
it’s your job — as a Solutions Engineer — to show them how to introduce
these products into their workplaces. You collaborate with customers to
create unique and elegantly simple technical solutions. You’re also part
of a dynamic team at the Apple Store that’s passionate about delivering
smart solutions to business users. You challenge yourself to keep
building your technical knowledge and professional skills. And you truly
understand how Apple technology can work in any environment.
Key Qualifications
- Extensive experience in mixed-technology environments, including enterprise-level infrastructure.
- Experience interacting with customers at all levels of responsibility and technical expertise.
- Ability to coach the sales teams in technical issues to enhance their customer interactions Ability to coach the sales teams in technical issues to enhance their customer interactions.
Description
As
a Solutions Engineer, you're part of a team that helps customers
introduce Apple technology within their businesses. Your team meets with
business customers to understand their needs, looking for ways Apple
can help them compete efficiently and effectively. You educate not only
customers, but also your team members about the capabilities of Apple
products in the workplace. Next, you create solutions that are
appropriate for your customer's environment by leveraging an extensive
knowledge base, tapping your own experience, and collaborating with
third-party providers. Finally, you work with customers to pinpoint the
ideal solutions for their needs. By enabling business customers to use
technology more effectively, you not only help them succeed, but also
help Apple succeed with businesses.
Additional Requirements
•You’re comfortable selling as well as teaching, helping your team members out as needed.
•You’re self-motivated and self-directed, and can adhere to a tightly structured training schedule.
•You can be adept at recommending other in-store support options, such as business services and the Genius Bar.
•You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
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