Production Support Specialist-13063339

Job Description 

Brief Description of the Organization

 The Global Consumer Marketing & Internet Office (GCMIO) is a world-class marketing and digital organization with a customer-centric approach that supports our marketing and digital efforts globally. The GCMIO partners with the entire Consumer business, around the world, including credit cards, retail banking, small and commercial business banking and real estate lending. The primary objectives of the GCMIO include, restoring and strengthening the health of our brand, driving organic revenue growth with smart advertising and marketing, regaining and advancing digital leadership by providing a consistent and brilliant digital customer experience for our customers everywhere in the world, acquiring new customers through digital marketing, leading our NPS efforts to ensure we are best-in-class in our clients’ eyes, leveraging our global footprint to make our regional marketing efforts consistent and strong, and notably, working as a high-performing, passionate and engaged team.  

Production Support Specialist-13063339

Description

 

This position is primarily responsible for managing ongoing maintenance activities for a given Citi website workstream.  Responsibilities include the coordination of multiple key stake holders (including Creative, Business Owners, Legal, Translation and Technology teams).

Key responsibilities will include but are not be limited to:

• Maintains knowledge of website structure and pages, ensuring that all pages are up-to-date based on current marketing programs and needs of the Business
  
  
• Coordinates with internal teams (creative, translation, development, testing, etc.)
  
  
• Maintains knowledge of Internet and legal compliance regulations and communicates (and resolves when appropriate) potential issues to partners and shareholders to avoid legal and customer impacts
  
  
• Mitigates legal/compliance risk to the business via record-retention procedures
  
  
• Enters monthly metrics/accomplishments for requests managed
  
  
• Works with Prod Support Lead and/or Prod Support Manager to discuss potential process improvement opportunities identified.
  
  

Escalates to team lead/manager as appropriate on emergency requests in the event of capacity constraints and when tradeoffs/prioritization is required.

Qualifications

 

The ideal candidate is a project manager with proven problem solving and analytical skills. They demonstrate collaboration, communication and an ability to work with cross-functional groups in an environment of constant change, constantly driving for results.

• BA/BS degree in Business, Economics, Marketing, Communication or equivalent work experience. 
• 2+ years practical experience, equivalent type experience or education

·         Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency

·         Exceptional communication, interpersonal, and influencing skills

·         Excellent collaboration skills and ability to influence cross-functionally

·         Exceptional project management skills with rigorous attention to detail

·         Ability to successfully interact with various levels within the organization

• Proficient in MS Office applications
• Customer-centric attitude
• Experience in managing communications production, particularly website planning, management and production.
• High energy individual with the ability to manage and prioritize multiple projects
• Knowledge of credit card  and/or bank operations and logistics helpful
• Ability to work in ambiguous environment

  

Primary Location

: NAM-USA-FL-Jacksonville

Other Locations

: NAM-USA-NY-Long Island City

Schedule

: Full-time

Education Level

: Bachelor's Degree

Shift

: Day Job

Employee Status

: Regular

Travel

: Yes, 10 % of the Time