Job Description
High
School Diploma or equivalent work experience required. Excellent
communication and persuasion skills. Creative problem solving skills.
Experience working in fast-paced work environment. Proficiency with
Windows based applications. Sales and Customer Service experience is
desirable. Citigroup is an Equal Opportunity Employer M/F/D/V.
Brief Description of the Organization
Citigroup’s Global Consumer Group serves consumers through retail banking, cards and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.
Hagerstown - December - Customer Service Representatives-13067343
Description
Customer
Contact Representatives are the key to our organization's success. They
are the primary point of contact for our customers. Many of our
Representatives answer inbound calls, selling products and services
to Citi customers while others support card members that are past due on
their accounts. Some of our Customer Contact Representatives monitor
credit card activity protecting our card members from credit card fraud.
Many of our Representatives assist mortgage clientele with questions.
Customer Service
Always the first one your friends call for support? Why not be that
for customers too? Consider a Customer Service position. You'll help
customers with their needs and builds great relationships along the way.
As a Citi Customer Service Representative you'll spend your day
interacting with customers. You may find yourself in a telephone
position, a correspondence position, or one that combines methods of
communication. You'll interact with customers to provide them with
information in response to their inquiries. You'll also research and
resolve their service-related problems. Every interaction is an
opportunity for you to use your problem solving and relationship
building skills to answer customer questions
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