- Job Number: 30484536
- Austin, Texas, United States
- Posted: Nov. 27, 2013
- Weekly Hours: 40.00
Job Summary
***MUST
be fluent in Portuguese to be considered for this position (read,
write, speak)***
Corporate Executive Relations is the essential link between Apple
customers and Apple's executive team, Public Relations, Investor
Relations, Apple Legal, and Sr. Director of Customer Care in solving
complex, sensitive issues.
Key Qualifications
- Fluency in Portuguese (read, write, and speak)
- Excellent verbal and written communication skills
- A passion for customer service
- Strong technical aptitude
- Resourcefulness and flexibility
- Advanced judgement, negotiation and problem solving skills
- Superior interpersonal skills
- Outstanding follow through and organizational ability
Description
The
Corporate Executive Relations team is responsible for damage control,
customer recovery and retention. Works under aggressive time
commitments. Works with Apple's most demanding, influential and high
profile customers. Responsible for communicating official positioning on
company issues. Develops creative solutions to complex customer
problems. Identifies and escalates emerging product or customer
dissatisfiers. Identifies opportunities for operational improvements and
suggests improvement strategies. Empowered to use judgment when
balancing company and customer needs.
Education
Normally requires a BA/BS or
equivalent, plus 3+ years experience in a Customer Relations or other
customer support environment. Must be proficient with Mac hardware and
the Mac OS.
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