Job Description
Brief Description of the Organization
The Global Consumer Marketing & Internet Office (GCMIO) is a world-class marketing and digital organization with a customer-centric approach that supports our marketing and digital efforts globally. The GCMIO partners with the entire Consumer business, around the world, including credit cards, retail banking, small and commercial business banking and real estate lending. The primary objectives of the GCMIO include, restoring and strengthening the health of our brand, driving organic revenue growth with smart advertising and marketing, regaining and advancing digital leadership by providing a consistent and brilliant digital customer experience for our customers everywhere in the world, acquiring new customers through digital marketing, leading our NPS efforts to ensure we are best-in-class in our clients’ eyes, leveraging our global footprint to make our regional marketing efforts consistent and strong, and notably, working as a high-performing, passionate and engaged team.
Control Analyst - Internet & Mobile-13066281
Description
Key Responsibilities
Responsible for assessing GCMIO process controls, ensuring
effectiveness and compliance with appropriate Citi policies, laws and
regulations. Partners with business managers to evaluate business
controls for effectiveness, performs testing on controls, and recommends
improvements in areas where controls are deemed insufficient, and
assists Control Manager and business teams with driving process
improvements intended to bolster controls and mitigate risk.
Key responsibilities include but are not limited to:
- Reviews complex business processes, identifies controls and assesses their effectiveness. Does this by referencing business process diagrams, data flow maps, and resource documents, to ensure compliance with requirements specified in policies and procedures, and identifying gaps and recommending improvements
- Partners with Control Manager and various business teams to develop MCA testing procedures that will measure control effectiveness, and performs ongoing MCA testing of those controls.
- Review and evaluate policies, as necessary, to determine controls are adequately designed.
- Prepare and maintain test result reports, communicate results to Management and to Issues Management Control Manager to initiate corrective action tracking and other tracking documentation and business line communications
Qualifications
Qualifications – Specific Technical/Functional Knowledge, Skills, Abilities and Experiences
- Strong audit / control expertise including a strong understanding of the banking laws and regulations.
- Four -year degree in analytical discipline (computer science, business, or data analytics, etc.) from an accredited university or college or equivalent work related experience.
- A working knowledge of related government and regulatory laws and regulations; in particular, consumer regulations, anti-money laundering, and knowledge of financial services policies, and procedures
- Solid interpersonal skills and ability to work in a fast paced team environment
- Three to five years’ experience in control assessment reviews, data testing, auditing or quality control
- Experience in MS Office applications, particularly Word and Excel
- Financial service industry preferred
- Exposure to marketing and project management experience is a plus
- Certified CISA, CRISC, CPA, CCSA, CRMA, ACAMS, a plus
- Possess the ability to review complex processes and identify control gaps and help proactively develop solutions
- Can clearly articulate the processes supporting a business unit and their associated risks and key controls, as well as provide the business with guidance for solutions to enhance their controls
- Innovative and creative; experience with process reengineering Well versed in developing new ideas and improving current processes
- Able to work in with little guidance in an ambiguous environment
- Possess strong verbal and written communication skills
- Ability to translate between technical and non-technical people
- Possess an innovative, problem-solving, and solutions-oriented mindset.
- Practical problem solving and strategic thinking skills
- Strong attention to detail and organizational skills
- Resourceful, self-starter
- Able to multitask and complete projects on time
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