Job Description
Brief Description of the Organization
CitiFinancial Servicing (CFS) focuses on customer support, collections of past due accounts, compliant account solutions and successful account loss mitigation within our portfolio. Our centers, located across the country, handle large portfolios and heavy call volumes daily with excellent customer service. Our employee teams work together to ensure all customers are treated respectfully when resolving customer account concerns.
CitiFinancial Loss Mitigation Specialist- York, ME-13066580
Description
When
you begin your career with CitiFinancial you will be eligible for a
competitive salary with bonus opportunities (Monthly and Quarterly)
based upon your performance results. On your first day of employment
you will be eligible for our benefit plans including Health, Dental,
Vision, 401K, Paid Time-Off and much more.
As a member of our successful team you will: -Work directly with customers managing collection activities while ensuring a high level of customer service
-Recommend solutions for delinquent accounts that are compliant within guidelines
-Work as an individual contributor and as part of a team to achieve business objectives
-Ensure that all servicing documents and processes are completed accurately per internal policies
-Be responsible for managing a cash drawer and performing administrative tasks and duties
-Recommend solutions for delinquent accounts that are compliant within guidelines
-Work as an individual contributor and as part of a team to achieve business objectives
-Ensure that all servicing documents and processes are completed accurately per internal policies
-Be responsible for managing a cash drawer and performing administrative tasks and duties
Senior members of the team will also:-
Assist in coaching /training team members to provide knowledge and
expertise on servicing policies and guidelines, provide account
solutions, and overall management of the Team and operations
-Support the Center Manager to ensure the entire team/office is performing at high level and meeting individual and Center goals
-Support the Center Manager to ensure the entire team/office is performing at high level and meeting individual and Center goals
Qualifications
Qualifications: -To work for CitiFinancial you must be 18 years of age or older
-One year of sales or collections experience
-Effective communication and active listening skills that demonstrate the ability to determine solutions that are beneficial to the customer and the company
-Strong problem solving and analytical skills are required to successfully review customer information
-Ability to research and respond to customer inquiries promptly and accurately
-One year of sales or collections experience
-Effective communication and active listening skills that demonstrate the ability to determine solutions that are beneficial to the customer and the company
-Strong problem solving and analytical skills are required to successfully review customer information
-Ability to research and respond to customer inquiries promptly and accurately
-Experience with PC’s and various software programs including word and excel
-Willingness to work flexible hours which will include some Saturday hours
-Experience in managing multiple tasks and transactions simultaneously
-Ability to understand and follow instructions/directions/comply with company policy and regulatory requirements
-Ability to perform individually as well as contribute positively to the Center Team environment
-Willingness to work flexible hours which will include some Saturday hours
-Experience in managing multiple tasks and transactions simultaneously
-Ability to understand and follow instructions/directions/comply with company policy and regulatory requirements
-Ability to perform individually as well as contribute positively to the Center Team environment
Additional qualifications for senior members of the team:-Ability to recommend solutions to resolve difficult or complex accounts
-Experience creating and executing business plans / strategies and establishing goals
-Demonstrated experience in managing an effective team, including ability to train, coach, develop and motivate staff.
Licensing Requirements : Possession
of an active Mortgage Loan Originator License in the applicable state
at the time of hire is preferred. All individuals hired into the Loss
Mitigation 3 position will be required to apply for and obtain any
necessary state license to service mortgage and/ or real-estate products
within six months from date of hire as condition of continued
employment. While requirements for licensure vary by state, in order to
obtain and maintain a license you may be required to provide a summary
of personal and work history, submit to periodic criminal background and
credit history reviews, satisfy pre-licensure and continuing education
requirements, as well as obtain a passing score on a written exam.
**NOTE**
The information listed within this Description summary is intended to
indicate the general nature and level of work. It is not designed to
contain or be interpreted as a comprehensive account of all the
responsibilities, and/or minimum qualifications required of an employee
assigned to this position.
0 comments:
Post a Comment