SoftLayer Systems Administrator - Managed Hosting

Job ID GTS-0610452 Job type Full-time Regular Work country USA Position type Professional Work city Dallas,TX Posted 07-Oct-2013 Travel No travel Job area Software Development Business group Global Technology Services Job category Software Development & Support Business unit GTS HQ/Top Job role Technical Support Professional Job role skillset Client Technical Resolution Specialty Commissionable/Sales-Incentive jobs only No

Job description

IBM is currently recruiting a Systems Administrator to join SoftLayer Technologies, an IBM company. SoftLayer needs individuals with a high level of operating system management knowledge and troubleshooting experience for the Managed Hosting. System Administrators are responsible for monitoring and maintaining customer environments, up time, backups, software installations, architecture reviews, and other regular tasks. Teamwork is a key requirement to success in this position. We look for individual initiative and independent thought and will provide a great opportunity and fast-paced workplace. Responsibilities: Customer facing support; working tickets for customer outages and problems; working with the customers to develop, design, update, and implement new and current solutions; a strong will to provide perfection with customer service at a high level to obtain 100% Complete Satisfaction; a positive, hardworking, can-do attitude to compliment a fast-paced, growing environment; promptness, thoroughness, and attention to detail. Other duties may be required. Deploy and provide day to day support of complex Linux and Windows environments Ensure customer uptime and performance through monitoring, proactive support, maintenance, and utilization of best practices Review and analyze data including trending and core metrics to build sound change recommendations to meet customer needs Establish lasting professional relationships with each customer through frequent communication and consistent demonstration of proficiency in Linux, Windows, and other related technologies Company Overview Spanning 13 data centers in the United States, Asia and Europe and a global footprint of network points of presence, SoftLayer operates a global cloud infrastructure platform built for Internet scale. With 100,000 servers under management, SoftLayer's modular architecture provides unparalleled performance and control, with a full-featured API and sophisticated automation controlling a flexible platform that seamlessly spans physical and virtual devices for secure, low-latency communications. SoftLayer is the largest privately held Infrastructure-as-a-Service (IaaS) provider in the world with a portfolio of 25,000 leading-edge customers from Web startups to global enterprises. In order for IBM to offer a wide range of opportunities to applicants, and to afford IBM flexibility in staffing across its corporate structure, your application and information may be shared across our enterprise, including with and among our subsidiaries and affiliates worldwide. One of these affiliates is SoftLayer Technologies, an IBM Company. By submitting your application and information you acknowledge and agree that your information will be used and made available to our subsidiaries and affiliates, and that you may be interviewed by, or ultimately offered employment by, any of IBM's subsidiaries and affiliates.

Required High School Diploma/GED At least 3 years experience in hands-on technical experience with Linux and Windows Basic knowledge in networking and security fundamentals Basic knowledge in backup and storage architecture Basic knowledge in application level knowledge on multiple platforms Basic knowledge in Apache At least 6 months experience in Ability to compile linux applications: PHP, Apache, Kernel, FTP, MySQL At least 6 months experience in Bash and Powershell Basic knowledge in Exim, Sendmail, Qmail, Pure-ftpd, Proftpd, and SSH English: Fluent

Preferred Bachelor's Degree in Information Technology At least 6 months experience in Experience configuring and troubleshooting web applications such as the LAMP stack (Linux, Apache, MySQL, and PHP) - J2EE applications (Tomcat, Jboss, Resin) Certified in RHCE, LPIC-2, MCITP, MCSE, or equivalent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.