Posted Position Title

Job Number	1865441
Business	GE Capital
Business Segment	Capital - Retail Finance
About Us	Job may be located in Canton or Kettering, OH. NOT REMOTE ELIGIBLE GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. At GE Capital Retail Finance, we are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. GE provides tools to enable you to build your development and chart your own career path. As a member of the GE Capital Retail Finance team, you'll join over 8,000 colleagues who are passionate about their work! The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.
OH	Collections Control Manager
Career Level	Experienced
Function	Collections
Function Segment	Recovery and Integration
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Ohio
City	Canton or Kettering
Postal Code	44718-3607
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Controls Manager is responsible for assisting in the development of GECRB’s CTC framework, ensuring the integrity of CTC reporting, identifying regulatory compliance defects and recommending effective controls. This position will work with process owners identifying Critical Risk Measures, including Process Map documentation, EWR assistance and targeting specific warning indicators. In addition, the Control Manager will target collection processes identified by management and senior lead
Essential Responsibilities	Act as CTC support for GECRB Collections and Functional Processes. Analyze the effectiveness of GECRB’s controls (preventative and detective), producing reports to communicate the functional effectiveness of the controls. Assist / drive the Early Warning Report. Recommend and perform tests of controls using quality measurements to determine opportunity, risk level, and root cause. Ensure clear documentation of defect findings to be communicated to process owners. Demonstrate knowledge of regulatory compliance of the financial services. Support collection processes and recommend a process improvement strategy utilizing quality rigor, documentation and control dashboard deployment Determine and advise of target breaks within collection processes to identify true Root Cause and recommendations. Recommend and monitor implementation, contingencies, scope changes and budget according to BPI (business process improvement) action plans. Manage and coach Collection Documentation staff. Review and analyze employee performance statistics on a daily basis. Review process owner and collections leadership expectations, take corrective actions where needed and communicate status to the Governance Manager. Conduct regular business process reviews with process owners and Governance Manager for progress on BMPS initiatives, roadblocks, issues and milestones. Participate in cross-functional projects to drive Quality rigor, including development, testing, and implementation. Work as a partner within the GECRB Collections organization and across functions to evaluate/recommend improvements to business processes that arrive at mutual cost effective, documented and control solutions for business processes. Other duties as assigned
Qualifications/Requirements	Must be willing to travel up to 30% of the time Minimum 3 years of previous management/leadership experience or in financial services role focused in Quality, agency relationship, compliance, or audit programs. Minimum 3 years collections experience. YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT Eligibility Requirements : All applications for employment must be submitted through either http://www.gecareers.com or the Career Opportunity System (COS) to be considered You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement) Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Bachelor’s Degree Quality Experience – Black Belt or greater role Professional Certifications (CPA, CISA, CIA, CFSM, etc.) Experience working in a regulated business Experience working with 3rd parties in a global organization Strong analytical, risk management, and problem solving skills Ability to work/manage independently and manage multiple assignments Excellent analytical/technical skills Strong verbal communication, business writing, presentation, and facilitation skills Proven ability to develop and deliver presentations to groups while evoking understanding. Demonstrated ability to influence and build strong relationships with stakeholders Superior Microsoft Office Skills
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.