Title : Fleet Manager

Job Number	1772345
Business	GE Aviation
Business Segment	Aviation
About Us	GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works. Working for GE Aviation is exciting & challenging. Come see what you are missing!
Career Level	Experienced
Function	Services
Function Segment	Field Services
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Ohio
City	West Chester
Postal Code	45069
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Fleet Manager will deliver maximum customer value by driving Responsiveness, Diagnostics and Data Quality effectiveness through product aligned technical excellence. The Fleet Manager will demonstrate leadership in communicating business goals, programs, and processes for an area or business segment.
Essential Responsibilities	In addition, you will: Provide technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines as a member of the Aviation Operations Center (AOC) Identify product failure trends and assist in identifying probable root causes Advance current engine Diagnostic capabilities and services to enhance customer satisfaction Provide front-line technical response to inquiries received by the AOC, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquires Interpret aircraft and engine manuals and service bulletins Manage communication with customer of the AOC at all levels to ensure effective product support and to enhance the GE image Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction Distribute information on customer issues so that all members of the customer support team share common understanding and objectives Assist in developing common technical procedures and driving technical solutions throughout the region
Qualifications/Requirements	Bachelor’s Degree from an accredited college or university (or High School Diploma / GED with a minimum of 4 additional years of experience in a customer interface role or maintenance engineering position) Minimum of 3 years of experience in engine systems, operability and performance, or turbo machinery Minimum of 1 year of experience requiring in customer support, the development of successful customer relationships
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Bachelor’s Degree in Engineering Ability to work well under pressure, in a fast-paced environment Six Sigma training (GE Employees only) Strong oral and written communication skills Strong interpersonal and leadership skills PC proficiencyWhy join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century. At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come. The CFM56 Product Line Team will improve customer satisfaction by integrating customer interfaces and optimizing customer response delivery and accuracy. Additionally, the CFM56 PLT will enable top-line business growth and profitability by identifying, supporting, and delivering our products and service solutions. Our goal is to provide 24 by 7 high quality and on-time services to our customers through well defined, robust, and measured processes. To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections