Job Number : 1309241
Location : Great Britain USA-New Jersey, USA-North Carolina-Research Triangle Park
Organization : GBR02 - UK Product Development
Description
We
are looking for a VP of Account Management to lead all account
management functions within Quintiles Communications, including direct
relationships with the largest clients, leading the account team and
setting strategy, approach and structures for account management
activities. The role provides leadership that ensures healthy customer
relationships, while allowing Q Communications to do its best work. The
ultimate deliverable is profitability (as a result of proper project
management) and client satisfaction and loyalty.
RESPONSIBILITIES
· Build an effective team: Lead and build
the team, hiring candidates with appropriate skills and developing
skills of all team members to deliver a high performance function.
· Create strategy and structure: Within
overall goals of Q Communications, build an approach to account
management that is based on best practices whilst tailored to specific
challenges of Quintiles customers within the healthcare industry and the
services offered by Q Communications.
· Build customer relationships: For the
largest customers of Q Communications, the VP Account Management will
have a direct personal relationship with the senior decision-makers and
be regarded as a trusted partner within the customer organization.
· Healthy customer relationships: Ensure
that all significant relationships are audited, formally and informally,
across the customer hierarchy.
· Build business: Work with the VP Market
Development, the role requires identifying and creating business
opportunities through innovation and collaboration both internally and
with the customer.
· Communications expertise: In order to
build customer relationships, the role requires a high degree of
literacy in branding, marketing, communication, medical and digital
solutions provided by Q Communications.
· Project Management: Work with the
customer and Communication Service to ensure that all projects are
properly scoped, documented and priced to ensure Q Communications
delivers in a manner that is on budget and exceeds customer
expectations.
· Creative work: Work with the VP
Communications Services, this role is responsible for the creative work
on the major customer projects.
· Collaboration: The role will require a
high degree of collaboration – working well with the VPs for
Communications Services and Market Development within Q Communications,
in addition to all those in the wider Quintiles enterprise that manage,
serve and have relationships with customers who are shared with Q
Communications.
· Business Planning: As the lead on
account management, the person will lead the process of building both
financial forecasts for each customer and plans to strengthen and expand
the relationship with each customer.
· Manages staff in accordance with
organization’s policies and applicable regulations. Responsibilities
include planning, assigning, and directing work; appraising performance
and guiding professional development; rewarding and disciplining
employees; addressing employee relations issues and resolving problems.
Approves actions on human resources matters.
Qualifications
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
· This individual will have a proven experience in account
management in a comparable, medium-scale creative/communications
business with a proven track record in building customer satisfaction
leading to increased revenue.
· This individual will have led a team of comparative size
and function and have a track record in building team engagement and
effectiveness.
· This individual must have significant knowledge regarding
best practices in communications services across multiple communication
disciplines. This individual must also have knowledge of the
biopharmaceutical industry and direct-to-patient services.
· This individual must have the ability to establish and
maintain effective working relationships with coworkers, managers and
customers, and will have a track record of having done so in a large,
preferably matrixed, organization.
· Ability to establish and maintain effective working relationships with coworkers, managers and clients.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
· Bachelor's degree in Communications or related field and
17 years relevant experience including 6 years direct line management
experience and experience operating with senior/executive management
teams; or equivalent combination of education, training and experience
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