Job details
- Job Number: 29375856
- Cincinnati, Ohio, United States
- Posted: Aug. 29, 2013
- Weekly Hours: 40.00
Job Summary
Every
day, people do amazing things at Apple. What will you do? Here’s your
opportunity to do meaningful work by providing world class chat support
for the products that have made Apple an iconic technology company. Come
join our team – we’ll provide you with an iMac to work from home, and
train you to troubleshoot while keeping a focus on the customer. So when
customers chat in with questions, you won’t just provide answers—you’ll
provide an experience.
As an At-Home Advisor for our iTunes Department you are the first point
of contact for an expanded variety of customer types including end users
and educational institutions. In this position you will take inquires
from our customers to assist with diagnosing issues and handling account
and product questions. You will resolve issues typically focused around
specific product segments addressing both hardware and software issues.
You will be responsible for reporting/escalating issues and problems
through appropriate channels.
This position comes with competitive pay, great benefits, stock
opportunities, time off, an employee discount, and dedicated resources
to support your ongoing growth and development.
Key Qualifications
- 1-2 years experience in customer service/support environment or equivalent experience
- Ability to problem solve
- Strong organizational, written and verbal communication skills
- Typing, minimum of 40 WPM
- Apple product knowledge preferred
- Discipline to work remotely from home
- Availability to attend approximately 2 to 4 weeks of online training on a fixed schedule that may include weekends
- Flexibility to work shifts between the hours of 6:00 a.m. CST and 11:30 p.m. CST including weekends
- Successful completion of a pre-employment assessment and criminal background check
- Successful completion of initial training
Description
We’re
looking for tech savvy people who can install, maintain, and
troubleshoot personal hardware and software. You should be able to
multitask across systems and applications, analyze and resolve a variety
of complex technical issues, and comfortably navigate a Windows
environment. You’ll need excellent verbal and written communication
skills, as well as the ability to effectively prioritize and manage your
time. Because you’ll work independently from home, you’ll need the
discipline and ability to work remotely from coworkers and management.
Additional Requirements
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (2Mbps or better) from a reliable provider
A dedicated telephone land line from a reliable carrier (must be installed before you start work)
See https://jobs.apple.com/us/search?#&t=0&sb=req_open_dt&so=1&lo=0*USA&pN=2&openJobId=29375856
0 comments:
Post a Comment