Date: Jan 17, 2014
Location: United States
Specialized Corporate Travel Counselor-14000567
Description
Choose a career at American Express and you choose a company with a 150 year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction and one of the best places to work - American Express is interested in getting to know you.
As a Travel Counselor you will be responsible for the timely and accurate servicing of American Express Business Travel arrangements for corporate clients. Duties include: provide business travel services for air/rail transportation, hotels and auto rentals; consult client on efficient routes, lowest available fares, exchange rates, travel products/services; ensure optimum customer service through effective use of Apollo reservation system and positive telephone service techniques; act on special customer requests and maintain excellent client relations.
Qualifications
The Ideal Candidate will possess the following:
*
5+ years Corporate Travel Experience; current experience in corporate travel is desired.
*
Strong International booking experience; Group experience is highly desired.
*
Strong Apollo GDS proficiency.
*
Must be a Results Oriented, Self Directed, Self Starter with an exceptional work ethic.
*
PNR accuracy and Superior Customer Servicing skills are a must following the Customer Care ideals
*
Must be flexible in shift; office hours will be Mon-Fri between the hours of 8:00am to 6:00pm ET.
Axcess@Home Requirements:
· Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
· Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
· Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
· Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
· High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
Job: Travel
Primary Location: United States
Other Locations
US-Michigan-Detroit
Schedule: Full-time
Job Segments: Travel, Travel Industry, Travel Agent, Credit, Network, Finance, Technology
Description
Choose a career at American Express and you choose a company with a 150 year history of integrity and a demonstrated commitment to the future of its employees. Known around the world as one of the most successful financial services businesses, a leading consumer brand, a gold standard in customer satisfaction and one of the best places to work - American Express is interested in getting to know you.
As a Travel Counselor you will be responsible for the timely and accurate servicing of American Express Business Travel arrangements for corporate clients. Duties include: provide business travel services for air/rail transportation, hotels and auto rentals; consult client on efficient routes, lowest available fares, exchange rates, travel products/services; ensure optimum customer service through effective use of Apollo reservation system and positive telephone service techniques; act on special customer requests and maintain excellent client relations.
Qualifications
The Ideal Candidate will possess the following:
*
5+ years Corporate Travel Experience; current experience in corporate travel is desired.
*
Strong International booking experience; Group experience is highly desired.
*
Strong Apollo GDS proficiency.
*
Must be a Results Oriented, Self Directed, Self Starter with an exceptional work ethic.
*
PNR accuracy and Superior Customer Servicing skills are a must following the Customer Care ideals
*
Must be flexible in shift; office hours will be Mon-Fri between the hours of 8:00am to 6:00pm ET.
Axcess@Home Requirements:
· Dedicated work space must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
· Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
· Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
· Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment
· High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
Job: Travel
Primary Location: United States
Other Locations
US-Michigan-Detroit
Schedule: Full-time
Job Segments: Travel, Travel Industry, Travel Agent, Credit, Network, Finance, Technology
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